{"id":126870,"date":"2026-09-11T11:00:00","date_gmt":"2026-09-11T02:00:00","guid":{"rendered":"https:\/\/learningbox.online\/?post_type=casestudy&p=126870"},"modified":"2026-09-04T14:19:33","modified_gmt":"2026-09-04T05:19:33","slug":"case-study-20260911","status":"publish","type":"casestudy","link":"https:\/\/learningbox.online\/en\/casestudy\/casestudy20260911\/","title":{"rendered":"[Case Study Interview] National Sign Language Training Center (Social Welfare Corporation)"},"content":{"rendered":"

The National Sign Language Training Center (Social Welfare Corporation) carries out a wide range of sign language initiatives, including training sign language interpreters and volunteers, administering national certification and proficiency exams, and promoting awareness. In 2023, the Center implemented learningBOX to transition its volunteer training text video materials from DVDs to a cloud platform. Over the past three years, a small team has successfully managed and sold educational materials used by approximately 20,000 learners annually. For the Center, which bears the crucial societal role of training sign language volunteers, creating an environment where anyone can learn sign language anytime, anywhere represents much more than simple operational efficiency. We spoke with them about the background of the implementation, how the platform is used, and their future outlook for spreading sign language awareness.<\/p>\n\n\n\n<\/div>\r\n

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Profile<\/div>\n
Social Welfare Corporation National Sign Language Training Center<\/div>\n
\n <\/div>\n \n \"\"\n <\/a>\n
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Industry<\/div>\n
\n Services (not elsewhere classified) <\/div>\n <\/div>\n
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Business Description<\/div>\n
1. Type II Social Welfare Services
\r\n\u30fbSign Language Interpretation Services
\r\n\u30fbDisability welfare services and designated consultation support services under the Comprehensive Support Act for Persons with Disabilities
\r\n2. Social Contribution Initiatives<\/div>\n <\/div>\n
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Interviewee<\/div>\n
Sign Language Services Division, Human Resources Development Section \/ Section Chief
\r\nOverseas Scholarship Office \/ Director
\r\nMs. Nami Akiyama
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\r\nSign Language Services Division, Awareness and Promotion Section
\r\nMs. Tomoko Takei
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Challenges and Solutions<\/div>\r\n\t
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Challenges<\/div>\r\n\t\t
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  • DVD materials limited where and how learners could study.<\/li>\r\n\t\t\t
  • Managing physical inventory and bundling book and DVD sets was highly labor-intensive.<\/li>\r\n\t\t\t
  • Manually verifying payments for 20,000 users per year was nearly impossible.<\/li>\r\n\t\t\t
  • There was no streamlined system for multiple staff members to share customer support records.<\/li>\r\n\t\t<\/ul>\r\n\t<\/div>\r\n<\/div>\r\n
    <\/div>\r\n
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    Solutions<\/div>\r\n\t
      \r\n\t\t
    • We have created an environment where you can study anytime, anywhere using your smartphone.<\/li>\r\n\t\t
    • Freed from the burden of managing inventory of physical teaching materials<\/li>\r\n\t\t
    • We were able to reduce the number of payment confirmation tasks to fewer than 10% of simulated processing.<\/li>\r\n\t\t
    • In addition to enabling multiple staff members to share responsibilities, this initiative also improved the quality of teaching materials.<\/li>\r\n\t<\/ul>\r\n<\/div>\r\n\r\n
      \r\n\t
      Decisive factors<\/div>\r\n\t
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      1. We had the flexibility to add and update our own teaching materials<\/li>\r\n\t\t\t
      2. It was a pricing structure that kept initial investment costs low<\/li>\r\n\t\t\t
      3. The fee structure based on usage was well-suited to the scale of our operations.<\/li>\r\n\t\t\t
      4. There was a comfortable level of rapport that made it easy to consult in person, and the proposals were very specific.<\/li>\r\n\t\t<\/ol>\r\n\t<\/div>\r\n<\/div>\r\n
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