{"id":109759,"date":"2023-08-30T11:00:00","date_gmt":"2023-08-30T02:00:00","guid":{"rendered":"https:\/\/learningbox.online\/?p=109759"},"modified":"2023-08-30T11:00:00","modified_gmt":"2023-09-20T00:54:11","slug":"blog-ai-tried-report-analysis","status":"publish","type":"post","link":"https:\/\/learningbox.online\/en\/column\/blog-ai-tried-report-analysis\/","title":{"rendered":"How can AI Improve your Workplace Efficiency?\n
-Automating Employee Onboarding-"},"content":{"rendered":"

Recently, AI has been rapidly developed but how are you utilizing it in your business? Many companies may still have hurdles to overcome in terms of security including information leakage, and may be concerned about using AI in their business operations.
Under such circumstances, learningBOX, Inc. has developed an e-learning system, \"learningBOXNew \"AI Assist\" feature for ChatGPT linkage will be released (scheduled for September 20, 2023).<\/mark>This is a great opportunity to try out this function for easy and safe use of AI.<\/p>\n\n\n\n

In this issue, we asked learningBOX members to help us experience AI Assist firsthand. In this article, we present an interview about \"Report Analysis.<\/p>\n\n\n\n

For an interview about \"automatic generation of teaching materials,\" see here<\/a><\/p>\n\n\n\n

<\/div>\n\n\n\n

What is \"AI Assist\" in learningBOX?<\/h2>\n\n\n\n

First, let us briefly introduce the new \"AI Assist\" feature.<\/p>\n\n\n\n

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Report Analysis<\/strong>...AI analyzes submitted reports based on model answers. Feedback comments are automatically generated to assist in the report grading process.<\/p>\n\n\n\n

Automatic generation of teaching materials (quiz\/test generation, memorization card generation)<\/strong>...It will be possible to automatically generate quizzes and memorization cards with a single click from videos, PDF materials, website URLs, etc. uploaded to learningBOX.<\/p>\n<\/div>\n\n\n\n

This enables time savings in creating time-consuming questions and grading reports, and assists in the smooth operation of online in-house training and school education.<\/p>\n\n\n\nBack to Contents<\/a>\n\n\n\n

Interview<\/h2>\n\n\n\n

We interviewed the following two members of the Support Section of the Sales Department.<\/p>\n\n\n\n

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From left: Takashima, Sales Department, Support Section (Tokyo Branch Office) Kashiwabara (Head Office)<\/figcaption><\/figure>\n\n\n\n

Interviews were conducted by connecting Tokyo\u21d4Head Office online. Assuming a customer support (CS) training situation for new employee training, we asked the participants to use \"report analysis\" for tasks ranging from creating training questions to scoring.<\/p>\n\n\n\n

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What is CS (Customer Support) Training...
This is one of the training programs for new employees of learningBOX, and it is a report assignment to learn how to respond to actual customer inquiries from customers as learningBOX's customer support. The number of questions on each of the learningBOX and QuizGenerator services is more than 50, making this a difficult training program that many employees have struggled with.<\/p>\n<\/div>\n\n\n\n

What problems have scorers had with report assignments so far?<\/h3>\n\n\n\n

What problems have you two had in grading reports?<\/h4>\n\n\n\n

Takashima:<\/strong>When grading the report assignment, I had to write not only a pass\/fail decision but also a feedback comment, and I had to create an easy-to-understand sentence from scratch while adding hints so that I could derive the answer on my own. This was difficult and time-consuming every time.<\/p>\n\n\n\n

In addition, we received a total of more than 50 responses per company member, and since we had to make pass\/fail judgments & provide feedback on that volume of responses in between work, before we knew it, we had a stack of reports waiting to be graded.<\/p>\n\n\n\n

\"\"<\/figure>\n\n\n\n

Kashiwabara:<\/strong>The responses in the report were phrased differently for each person, so it took time to check each one to make sure I was getting the points right.<\/p>\n\n\n\n

The five minutes it used to take to grade one question has been reduced to one minute?<\/h3>\n\n\n\n

How did you actually use the report analysis? Please tell us what you liked about it.<\/h4>\n\n\n\n

Kashiwabara:<\/strong>First of all, I thought, \"The age of AI has finally arrived! I thought (laughs). Aside from that, I was glad that the AI automatically presented the similarity to the model answers and created feedback comments so that I could immediately judge whether I had filled in the correct points correctly.<\/p>\n\n\n\n

This seems to have allowed us to reduce the time from 5 minutes to grade one question to about 1 minute, sensibly. For example, if there are 10 questions, I might be able to reduce the time from 50 minutes to 10 minutes.<\/p>\n\n\n\n

\"\"<\/figure>\n\n\n\n

The feedback generated by the AI is also accurate, with such comments as \"this sentence is missing\" and \"it is well written\" for each point, giving the impression that it can be used without problems as a basis for judgment.<\/p>\n\n\n\n

Also, if you check the box \"Analyze when report is accepted\" in advance, when you open the scoring screen, you will already see the answers analyzed by the AI, which I thought was very convenient.<\/p>\n\n\n\n

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If you check the \"Analyze when report is received\" checkbox, the AI analysis will be completed when the report is graded, which will shorten the time required for grading.<\/figcaption><\/figure>\n\n\n\n

Takashima:<\/strong>I also liked how easy it was to operate and how quickly I was able to create my report assignment. Basically, all I had to do was add model answers to the normal flow of creating questions.
I thought it was a time saver overall because it also showed the analysis quickly.<\/p>\n\n\n\n

As Mr. Kashiwabara said, the feedback sentences provided by the AI were also very accurate and helpful. For example, even when an answer lacked explanation, it would include specific advice in the text. It was very smooth because I could just copy the text and edit it.<\/p>\n\n\n\n

\"\"<\/figure>\n\n\n\n

\u25bcThe preparation of report assignments is also so speedy!<\/p>\n\n\n\n<\/p>\n