{"id":124036,"date":"2025-12-26T11:30:00","date_gmt":"2025-12-26T02:30:00","guid":{"rendered":"https:\/\/learningbox.online\/?p=124036"},"modified":"2025-12-26T11:11:01","modified_gmt":"2025-12-26T02:11:01","slug":"os-detection-issue","status":"publish","type":"post","link":"https:\/\/learningbox.online\/en\/column\/os-detection-issue\/","title":{"rendered":"\u3010Important\u3011Regarding an OS Detection Issue on Android Tablets (Chrome 143 or Later)"},"content":{"rendered":"

Thank you for your continued patronage.
Currently,Chrome on Android tablets (version 143 or later)<\/strong>When using,The operating system is \"Linux\"<\/strong>There may be cases where a malfunction occurs that causes it to be determined as such.<\/p>\n\n\n\n

\u25a0Target<\/strong>
Android tablet
Google Chrome 143 or later<\/p>\n\n\n\n

\uff1cImpact \u2460\uff1e<\/strong>
\u25a0 Affected Features<\/strong>
Page setup after login<\/a><\/p>\n\n\n\n

\u25a0Issue Details<\/strong>
During the OS and browser compatibility check performed at login (a feature that verifies the device, OS, and browser version when a user attempts to log in, and controls whether to allow or deny login based on predefined conditions), the above-mentioned devices may be unintentionally classified as \"non-compatible devices\" during this determination.
As a result, a screen indicating that the device is not compatible will be displayed before login.<\/p>\n\n\n\n

\u25a0Scope of Impact Based on Administrator Settings<\/strong>
The impact of this issue on users varies depending on the administrator's configuration settings.<\/p>\n\n\n\n

This setting is located in the \"Supported OS\/Browsers\" tab of the \"System Settings\" > \"Post-Login Page Settings\" screen in the side menu.
- Page setup after login<\/a><\/p>\n\n\n\n

The setting to allow or deny login is on the screen below.
\u203bBy default, \"Allow login\" is enabled.<\/p>\n\n\n\n

\"\"<\/figure>\n\n\n\n

\u2460 When the \"Allow Login\" setting is enabled<\/strong>
Before logging in, a screen indicating that your device is not supported will appear. However, you can still log in by clicking the \"Login\" button on the screen.<\/p>\n\n\n\n

\u25bcScreen image (at login)<\/strong><\/p>\n\n\n\n

\"\"<\/figure>\n\n\n\n

\u2461 When \"Do not allow login\" is set<\/strong>
Before logging in, a screen indicating that the device is not supported will appear, preventing login (the system will not allow login).<\/p>\n\n\n\n

\u25bcScreen image (at login)<\/strong><\/p>\n\n\n\n

\"\"<\/figure>\n\n\n\n

\u25a0 Action Request<\/strong>
\u2461 When \"Do not allow login\" is set<\/strong>and Android tablet<\/strong>There may be cases where you are unable to log in using [this service].
I apologize, but if necessary, please \"\"Allow Login\" setting<\/strong>We would appreciate it if you could consider making the changes.<\/p>\n\n\n\n

 <\/p>\n\n\n\n

\uff1cImpact \u2461\uff1e<\/strong>
\u25a0 Affected Features<\/strong>
OS Requirements for Course Enrollment<\/a><\/p>\n\n\n\n

\u25a0Issue Details<\/strong>
The OS restriction feature during content learning (which checks the device's OS when a user attempts to learn and controls whether to \"allow access\" or \"deny access\" if it does not meet pre-set conditions) may unintentionally classify the above target devices as \"non-compatible devices\" during evaluation.<\/p>\n\n\n\n

\u25a0Scope of Impact Based on Administrator Settings<\/strong>
If you intentionally modify the default value, the following effects will occur.<\/p>\n\n\n\n

Example: Cases where the above target devices cannot be used for the course unintentionally<\/p>\n\n\n\n

OS<\/strong><\/th>Restriction Method<\/strong><\/th><\/tr><\/thead>
If you attempt to take the course on an operating system other than those listed above<\/td>Do not permit enrollment<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

\u25a0 Action Request<\/strong>
If you have modified settings such as \"When attempting to take the course on an OS other than those listed above\" from their default values, we kindly ask that you consider changing the settings as necessary.<\/p>\n\n\n\n

We are currently investigating the cause and implementing corrective measures, but resolving the issue is expected to take some time.
We will provide further updates as soon as there are any changes to the progress or response plan.
We sincerely apologize for any inconvenience caused to our valued customers.<\/p>\n\n\n\n

<\/p>","protected":false},"excerpt":{"rendered":"Thank you for your continued patronage. Currently, if you are using Chrome (version 143 or higher) on an Android tablet, the OS is \"Linux\"...","protected":false},"author":6,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"template-column.php","format":"standard","meta":{"_acf_changed":false,"_crdt_document":"","content-type":"","_lmt_disableupdate":"","_lmt_disable":"","advanced_seo_description":"","jetpack_seo_html_title":"","jetpack_seo_noindex":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[41,4],"tags":[],"class_list":["post-124036","post","type-post","status-publish","format-standard","hentry","category-learningbox","category-4"],"acf":[],"modified_by":"h.iritani","jetpack_featured_media_url":"","jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/pgWaOl-wgA","_links":{"self":[{"href":"https:\/\/learningbox.online\/en\/wp-json\/wp\/v2\/posts\/124036","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/learningbox.online\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/learningbox.online\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/learningbox.online\/en\/wp-json\/wp\/v2\/users\/6"}],"replies":[{"embeddable":true,"href":"https:\/\/learningbox.online\/en\/wp-json\/wp\/v2\/comments?post=124036"}],"version-history":[{"count":18,"href":"https:\/\/learningbox.online\/en\/wp-json\/wp\/v2\/posts\/124036\/revisions"}],"predecessor-version":[{"id":124071,"href":"https:\/\/learningbox.online\/en\/wp-json\/wp\/v2\/posts\/124036\/revisions\/124071"}],"wp:attachment":[{"href":"https:\/\/learningbox.online\/en\/wp-json\/wp\/v2\/media?parent=124036"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/learningbox.online\/en\/wp-json\/wp\/v2\/categories?post=124036"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/learningbox.online\/en\/wp-json\/wp\/v2\/tags?post=124036"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}