Case Studies

Case Studies

No.1 Corporation

It's as versatile as your ideas!
Aiming to further improve operational efficiency

Mr. Shozo Sekiyama, Manager, Training Section, SS Business Promotion Department, System Support Division
Yuya Tomizawa, Manager, System Planning Section, Information Systems Department, Group Corporate Headquarters

November 10, 2022


As "your No.1 business partner," No.1 Inc. provides total support for the office environment, operational efficiency, and management environment of small and medium-sized companies throughout Japan. LearningBOX is being used in various departments to improve operational efficiency within the company.
In this interview, we asked about actual examples of learningBOX use, its ease of use, the effects after its introduction, and future prospects.

Training staff had to travel to locations across the country to conduct in-person training, which was time-consuming and costly.
It was difficult for all employees to attend the group training because some were unable to attend due to customer service.
Outside the company, the only way to check manuals was on paper.
Conducting training using a combination of web conferencing and learningBOX saved time and money.
Each employee can now take the training in his or her spare time.
Manuals can now be viewed outside the company on company smartphones

Promoting a wide range of applications in areas such as internal training, manual creation, and test preparation

Please tell us about your company's business and what you two do.

We support small and medium business owners.

[Mr. Sekiyama.]
We mainly provide support for the introduction of information and communication equipment and office automation equipment, as well as maintenance after the introduction of such equipment. The entire group also provides a variety of support to small and medium business owners, including website creation, human resource support, and accounting-related support.

My main job is to provide in-house training for employees who provide customer service. We conduct various training programs to improve the skills of all staff members.

[Mr. Tomizawa.]
I work in the Information Systems Department at the head office, supporting the implementation of a sales management system.

Case Studies

Mr. Tomizawa (left) and Mr. Sekiyama (right)

How can we help you make the most of the LearningBOX?

We utilize this system company-wide in various training programs and manual preparation.

[Mr. Tomizawa.]
It is mainly utilized by the System Support Division and Business Support Division. Particularly important risk training is organized by the Group Corporate Division at the head office, and training is provided for all employees.

The sales department uses the site for training when new models are launched. In recent years, we have focused on providing support by consultants and have posted training content in developing No. 1 business support, with videos and materials available for review.

The Information Systems Department had not been able to make much use of e-learning in the past, but we used it to support the acquisition of incentive certifications and to create samples of how the learningBOX can be used internally.

[Mr. Sekiyama.]
The System Support Division uses a lot of video content; it is like a textbook on how to handle and set up OA equipment. There are also videos of how to explain to customers.

In addition, the procedure manuals for setting up the equipment, etc., are posted in PDF format, and employees work while checking the documents on their company smartphones.

Before the spread of the new coronavirus, group training and paper-based tests were conducted, but now explanatory videos are available on learningBOX and quizzes (question-and-answer) are used.

In addition, there is a certification exam administered by the manufacturer of the equipment, and we have started using the system as a preparation for the exam to obtain that license. The exam is a four-choice test, so we have created questions in the same format. We will definitely report back to you in the future if there are any positive results.

What were the deciding factors in implementing ━learningBOX?

Operability and price were key points.

[Mr. Sekiyama.]
When we introduced the system, we compared it with systems from other companies, but I think the key points were its ease of operation and reasonable price.

[Mr. Tomizawa.]
Many systems did not allow me to easily create and upload my own content, but learningBOX was easy to operate.

What were some of the difficulties you encountered before actually implementing and operating the LearningBOX?

We had no problems operating the system, but we are experiencing issues with functional linkage.

[Mr. Tomizawa.]
Since we have set up single sign-on, there were no complaints about login, and the operation was smooth. I think it would be helpful for the HR department if the learningBOX results are reflected in Kao Navi in the future.

Case Studies

Currently, when an email address is used for SAML integration, learningBOX and Kaonavi cannot be linked, but this is currently under consideration as a development request as of October 2022.
Next, what kind of effect did you see after the introduction of learningBOX?

I believe that our operations are now more efficient.

[Mr. Tomizawa.]
For risk training, a training staff member traveled from the head office to each site in Kansai, Hokuriku, Shikoku, Kyushu, and other regions to conduct the training. It took a total of two weeks for a three-person team to travel to each location each time.

Currently, we use both web conferencing and learningBOX, and we mainly use learningBOX to conduct confirmation tests to measure the effectiveness of the program. We have been able to reduce travel expenses and time, and the participants have a more relaxed schedule.

By using the learningBOX, we are able to conduct the training in our own free time, which is very helpful.

Risk training focuses on information security, labor management, and compliance, and includes a 10-question, 3-question confirmation test on the learningBOX. The test is administered until all the questions are answered correctly, and the questions are randomly assigned, so it may be a little difficult to pass if you do not have a solid understanding of the subject matter.

The ability to check the course history has made it easier to manage progress, ensure that all trainees have taken the training, and facilitate the training itself.

What is the easiest part of using ━learningBOX?

It is an intuitive place to use without a manual.

[Mr. Tomizawa.]
Both the administrator and the learner can operate the system intuitively, so it can be used without thinking too hard.

[Mr. Sekiyama.]
This is a place where learners can use the system without getting lost, especially if we do not have a manual here. The icons are also easy to understand.

It also uses a lot of diagrams and videos, but they work fine, and if you have a large number of questions, you can create and upload them in Excel, which is convenient.

Please let us know if there are any features you would like to see in ━learningBOX that you would like to see more of.

I would like to be able to relearn from the very beginning with memorization cards.

[Mr. Tomizawa.]
I guess I am still trying to figure out some of the features about the learningBOX, but when I set the video fast forward to disabled, it forces the learner to see the end of the video, but the response to that was not very good.

As the creator, I would like them to see all of them, but the learners have asked if it would be possible to stop the program in the middle and play it again, and I am looking forward to seeing that feature implemented after the upgrade.

[Mr. Sekiyama.]
I have a request regarding memorization cards. Currently, I am making memorandum cards with two patterns of contents, one based on the code table and the other on how to deal with error codes, which are necessary for customer service. Each memorization card contains about 400 items, but I would like to be able to go back to the beginning and study them again.

Furthermore, paper memorization cards can be flipped over and studied from the opposite side, and it would be nice if that were possible on the learningBOX as well.

As for your request for the memorization card, I will send a modification request to the development team as soon as possible!
So, what are some of the comments you have received from employees who have actually taken the course?

It has been helpful to be able to check the manuals on the go.

[Mr. Sekiyama.]
We have heard that the best thing about implementing learningBOX is that we can now view the manuals even when we are outside the office. Until now, security reasons prevented us from doing this outside the company, so we have made it possible to view the manuals even when outside the company, while ensuring the same level of security as within the company.

Previously, I had to carry printed paper with me, but now I can actually check the manual on my company smartphone as I work, which is a big help.

What are your future plans and prospects for the use of the system?

We would like to further expand the scope of our use of the system, as other departments are consulting with us.

[Mr. Tomizawa.]
Although learningBOX has not been used that frequently in the sales department, there have been calls for its use in a variety of training programs in the future. We have received inquiries such as, "Do you have a manual for creating learningBOXes?

To be honest, I am not confident that I am proficient enough in the use of the system to be able to conduct training myself, but if you would like to consult with me about developing specific content of this kind, I can offer advice, and I would like to promote the training of managers in the future. In addition, I have introduced webinars on the use of learningBOX held by your company to those who wish to attend, and encouraged them to attend.

Thank you very much for your interest in learningBOX. We are looking forward to seeing you at the webinar, which will include content on how to use learningBOX, as well as some of the content that we will be developing with invited guests. Finally, do you have any advice for those who are considering implementing learningBOX?

It is easy to use, even without specialized knowledge.

[Mr. Sekiyama.]
If you have a system department within your company, the hurdle to introduction will be lowered, but in the case of small and medium-sized companies, there may not be a dedicated department. However, learningBOX is easy to start using even without such specialized knowledge after registration. We highly recommend learningBOX because it is intuitive for the administrator to create and register content, and for the learner to operate the system.

It is easy to manage the course history and grades, and we can use it to measure the effectiveness of the training, and I think it is convenient to use video materials. In our department, there were many inquiries from employees who deal with customers about the details of their work, but since we have created and posted manuals, we were able to solve more problems by looking at the manuals. As a result, the number of inquiries has decreased, leading to more efficient operations.

↓Official website of No.1 Corporation.

Afterword

How was the case study interview with No.1 Co.
We introduced examples of various departments using LearningBOX for training, manual creation, and test preparation. In particular, departments that deal with customers have a lot to learn, and they use learningBOX as a textbook to check their product knowledge and how to deal with customers, and we believe that there are many areas where learningBOX can be used as a reference.

Thank you very much for taking time out of your schedule to meet with us.
We appreciate this opportunity.

Thank you very much, Shoso Sekiyama and Yuya Tomizawa, for taking the time for this interview!

Please feel free to contact us.

Office Hours/Weekdays 10:00am-12:00am, 1:00pm-5:00pm

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