Creating hope for the world: medicine.

• Medical care and welfare

(Name change effective August 8, 2019: formerly M3 Doctor Support, Inc.
The company was founded in 2014 by a group of friends who shared the desire to change the healthcare system in Japan, which is facing a mountain of problems.
The mission of the company is to "create hope in medicine. The mission of the company is to "create the hope of medical care.
The company has grown rapidly to a scale of over 300 employees on a stand-alone basis and approximately 1,000 employees on a consolidated group basis (July 2019). We provide services to hospitals, clinics, and
We are engaged in management consulting and operational support for nursing care facilities, supporting medical and nursing care in various regions.
To change the state of medical care in Japan in order to realize a future where children can live with peace of mind.
The goal is to challenge medical reform not only in Japan but also on the world stage.

 

Please tell us about the situation surrounding your company and your thoughts on your business.

We pride ourselves on being a unicorn company, to use the current popular term.
This year is our 5th year in business and we are expanding rapidly with new members joining every month. 20+ people including new graduates joined us in April (expecting 40+ next year). We may not be known as a company yet, but we have some amazing people in our company, including new graduates who graduated from Tokyo University, Kyoto University, and Tokyo Institute of Technology, and mid-career people who used to be executives at famous companies. One of the most important things is human resource development.

The social background is that the need for home medical care will increase even more in the future. The reason for this is that most people nowadays die in hospitals, but in reality, many patients say that they want to spend their final days at home. Until before World War II, there were many cases where people lived at home and took care of their loved ones at home, but with the rapid growth of Japan after World War II, many hospitals were built. However, with the rapid growth of the Japanese economy after World War II, many hospitals were built. So, it became a major trend in Japan to spend the last days of life in hospitals. Overseas, especially in Europe, there are many people who want to spend their final days at home, not in hospitals. In Japan, a questionnaire survey showed that 70% to 80% of people want to spend their final days at home, so the government has to establish a system that allows people to spend their final days at home without building any more hospitals. From around 2006, we started to build a system to provide home medical care. The government has been making efforts to provide medical care to those who want to go home and stay there until the end of their lives, instead of staying in a hospital. So, in line with the government's policy that we should work together to support people so that they can stay at home, we are supporting the human resource development of medical corporations.

Please tell us the reason why you introduced learningBOX and how you use it.

So about half of our employees are currently involved in home healthcare clinic management support and medical practice support.
Unlike general outpatient hospitals and clinics, home health care is a relatively new field, so we need to spread it more and more in the future. In such a situation, home medical care does not mean that you can do home medical care just because you have experience as an outpatient at a hospital. Therefore, in order to study such things, we first provide a two-week group training program for those who have joined the medical corporation. I actually do the two-week group training and ask them about things they don't understand as we go along, but the content is quite difficult. For people who joined the company from other industries, it may be their first time in medical care itself, or even if they have medical experience, they have an image that home medical care is different. So they study hard, but it's hard to remember, and that's where e-learning comes in.
Initially, we had envisioned using a different tool within the company as a video-based training tool. However, when we tried to use it, we found that it had various limitations, and when we asked the company about the course management function that we wanted to use in particular, they didn't give us a clear answer, and we were kind of left in the dark. The cost per ID was not worth it. So, after reviewing various tools, we decided that your learningBOX was the best choice and decided to implement it. The following are the points that we felt your tool was superior in our selection.

(1) It functions as a Learning Management System (LMS) and can manage history.
(2) Low cost
(3) Provide a variety of UIs that allow you to create problems on the spot as an administrator, have excellent user-side design, and be smartphone compatible.
(4) SCORM compatible and able to import contents created by authoring tools.

In addition, because there are many problems at medical institutions and because it is related to part of the measures to prevent power harassment that the government will mandate from next year, we produced harassment training focusing on power harassment using an authoring tool called iSpring and released it in June and July.

We have been using Premiere Pro to create our video content, but this is our first attempt using iSpring. When we selected an authoring tool, it was very easy to use when it was called RoboDemo before it was acquired by Macromedia, but now Adobe Captivate has changed its usability, and to be honest, it's hard to use. Also, Microsoft Producer, which is a free tool for converting PowerPoint, was easy to use, but it was discontinued due to compatibility issues, probably because it uses a lot of DHTML. We were told by your company that iSpring was a good match for LearningBOX, so we installed the English version and found it to be a very easy to use authoring tool. iSpring is easy to use because it is reminiscent of Microsoft Producer. It is easy to combine PowerPoint with narration and lecture videos, so you can easily create rich content that combines PowerPoint and video lectures, which is different from Premiere Pro's video-centric approach. Moreover, we have just received an announcement that iSpring will be made available in Japanese this month, which will make it even easier to use. This harassment training e-learning is based on actual cases that have occurred in the field, so it has a very realistic feel and is finished with plenty of easy-to-imagine illustrations. As a result, the e-learning has been very well received by the medical staff and many of them have expressed their desire to have other members take the course as well.

Have you received any feedback from staff who have actually used the learningBOX?

However, even if you receive training and education, if you leave it as it is, it will gradually disappear from your memory. If you use the learningBOX as a review tool, you can say, "Oh, so this is what we did today. Or, I use the contents of the lecture as it is as a video material. Therefore, I can repeat the content I missed to listen to again, or the content that I received a thorough training, but I can't seem to get the image, I can study it repeatedly with my smartphone in my free time or commuting time... In summary, I received the following responses from users.

(1) Respond to the wishes of those who participated in the group training but want to review, or those who were unable to participate in the group training and want to learn on their own.
(2) It helps that I can study on my phone while commuting, and I can solve problems over and over again, which helps me learn.
(3) I want other members who have been there before the training starts to learn.

There are words that are hard to remember if you only hear them once, because they are specialized medical content. You may have heard of the Ebbinghaus forgetting curve, but if you leave the training as it is, you will forget 67% after one day, and if you leave it longer, you will forget 79% after one month, and so on.
This is the reason why you can fix it in your memory by repeating the review in this learningBOX.
By repeating it about 10 times, you can become proficient in many cases.
When we hired a person who had changed jobs from a different industry (restaurant industry), we got the impression that he was unsure and anxious about the specialized content at first, but he gradually gained confidence as the training progressed, and by the end of the training, he said, "With this training content, I can go into the field with confidence! I was very happy to receive this kind of feedback, as I felt it was the result of the synergy between the group training and e-learning.

The medical industry requires a lot of expertise, but would it be possible for us to check the actual content being created?

Of course it's okay.
First of all, we call the staff who visit patients in home medical care "support staff," and this booklet contains a complete set of support staff (SS) training to develop support staff. As I mentioned earlier, many medical institutions are becoming more and more involved in home medical care, which the government is focusing on, and it is essential to educate front-line staff.
The contents include the current situation surrounding medical care in Japan, home medical care that is compatible with one's own lifestyle, the complicated medical fee system for home medical care, and diseases that elderly people are prone to.

We proceed with 12 main items as initial training. We spend two weeks learning this content to 100% understanding when you join us.

In addition, we have a lineup of simple video recordings of lectures by super doctors who appear one after another to explain major diseases, although it is not a certain 00 high school from the one where I am speaking after being recklessly asked to speak in the style of Akira Ikegami. It is an easy-to-understand 30-minute video lecture by a doctor in a specialized field (ex. the mechanism of dementia and prescription drugs), etc.

The contents are all very rich! Since you've put so much work into this, do you have any advice for in-house production of content?

In your company, the basic input form is ready, so I honestly believe that anyone can create it. Even without using any special authoring tools, you have provided us with an instant UI that is very easy to use and we appreciate it. In fact, the content I mentioned earlier, such as "vehicle management" in the SS training, was not created by me, but by other staff. I think it's really great that you can create content intuitively and easily, even if you don't need to be able to use anything special.

In the course of actual operation, there may have been problems with functions. How was the response of our staff at that time?

We greatly appreciate the fact that you are able to respond properly to our requests.
I don't see it as much of a problem that glitches happen. I believe that some problems will occur in the system. When something does happen, the response is quick, and I feel that the human response and technical skills are excellent.
(Probably because it's developed by people who understand the technology and not left to outsourcing.) Specifically.

(1) You told me how to fix the problem of the image link, where the size of the image could not be changed, using a temporary HTML base.
(2) If you have a drag-and-drop question format, and it doesn't work well on the iPhone, you fixed it (the style sheet) right away.
(3) The cause of the bug that the video encoding was not completed for a long time was verified and solved.
(4) Videos are allowed to be up to 500MB per file, but iSpring contents had a limit of 30MB, but you eased the limit to the same as videos.

I'm grateful for this because 30MB is quickly exceeded when incorporating video and narration.
　(including SCORM version issues)

What is your future outlook and what do you expect from learningBOX?

In the future, we will continue to enrich the contents of e-learning courses for the training of support staff in home medical care because they are very popular. We are also promoting the e-learning of training courses for hospital MDs (managing directors) and office managers, which require a wide range of knowledge, but the percentage of students who correctly answer tests is low. We also have the students repeat the lectures to improve their proficiency. Most recently, we are planning an e-learning program to help employees understand the dialysis system. We have also set a vision for the team. It may sound a little grandiose, but we plan to start training dozens of our employees to go overseas this month to take advantage of the government's deregulation, and to bring overseas personnel to Japan to work for us. We believe that education will be necessary everywhere in the future to attract human resources from Vietnam and other Southeast Asian countries to Japan, so if a Vietnamese person wants to work in the nursing care industry in Japan, we can provide training in Vietnam using learningBOX. We are also thinking of a plan to have them come to Japan after they have made a start. We've already issued IDs to employees from Myanmar and they're learning. I believe that education will continue to expand to include such foreign employees.
Finally, as a training professional with a teaching license and Microsoft trainer certification, and with a track record of delivering training content to major telecommunication companies, government agencies, and universities for open course e-learning, I highly evaluate your learningBOX. I know that we have many more technical orders than other corporate users, but I look forward to learningBOX in the future.

postscript

How was this interview?
We are proud that the system provided by learningBOX is helping C.U.C. to develop human resources for their further development in the medical field, and we will continue to strive to provide a system that can respond quickly to their needs.

Thank you very much for taking the time out of your busy schedule to speak with us.

Click here for the official website.