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Training in Reporting Functions to Customer Success Hello! My name is Motoki from Marketing. I'd like to take this opportunity to thank those of you who have been having trouble with your customer service and inquiry response training. This article is for those of you who are in charge of such training. It takes a lot of time to train new employees. "It takes too much time to teach each person individually..." Many of our staff members are unable to use anything other than template emails. Do you have such problems? This article introduces a feature that companies with call center or customer support departments, such as online stores, mail order companies, call centers, and temporary staffing agencies, should definitely use as part of their customer support training. Click here for Table of Contents 1. what is the report function? 2. examples of use in our newcomer training 3. use for customer service training 4. advantages of using it for customer service training 5. to realize customer success What is the reporting function? The "report function" is a feature that allows learners to submit reports. Reports can be submitted in two formats: as a file or as an input form. About the Report Function Creating a report In this article, we will show you how to use this report submission function in your training. Example of the use of this feature in our training program for new employees As a quick note, here is an example of how we are using this report submission function in our newcomer training program. One of our training programs for new employees is called "CS training. One of our training programs for new recruits is "CS training", which is mainly customer service training, specifically training in responding to customer inquiries (in other words, "email training"). （In other words, it's "email training.) This training will be conducted using the "report submission function" of our e-learning system, learningBOX. Let us explain the flow of using the system. STEP1: Input and create inquiries that we frequently receive from our customers. STEP2: Learners enter their replies to each inquiry as if they were replying to it. STEP 3: Supervisor reviews the entered answers. Score the answers. (If incorrect, give hints, etc.) *For more information on how to create a report function, please see >>LearningBOX's Report Assignment Creation Function

You can create a free exhibition web survey! Hello! This is Ume from Shanghai Development Branch! 🐼 This paper introduces how to create a web-based questionnaire using learningBOX, which can be used at exhibitions. Does your company conduct questionnaires for visitors in order to link your exhibition participation to concrete results? Are you having trouble with the time and effort required to create, print, distribute, modify, and tabulate the survey forms? In this paper, we will show you how to create a web-based questionnaire that is easy to create and tally using our learningBOX. This time, we would like you to register for free use of learningBOX by taking advantage of the survey creation function! We would also like to invite you to expand the use of learningBOX to your company's internal training programs and use it as an e-learning method for your training programs. We also hope that you will expand the use of learningBOX to your company's internal training programs and use learningBOX as a method of e-learning for training! Click here to see the table of contents. 1. let's create an administrator account for free 2. let's create a web survey for your exhibition 3. take a survey 3. tabulate the results of the survey 4. summary Create an administrator account for free! To create a web-based survey, you will need a learningBOX administrator account. If you do not have an account, you can sign up for a free learningBOX registration . Let's make a web questionnaire for the exhibition! Step 1: To begin, click on "Content Management" in the side menu. Step 2: Click the "+" button to create a survey. Step 3: Enter the title, description, questions, etc. on the survey design form. The learningBOX survey function allows you to choose how to answer the following types of questions. One-choice type Multiple choice List selection One-line entry Multiple line entry The setup is complete once you have created, saved, and published the survey in this manner. The published content can be answered from the study screen. Take the survey! The survey can also be completed on a tablet device such as an iPad. *When using a survey to obtain personal information, please be sure to respond with due consideration for privacy laws. Tally up the results of the survey 1) From the "By Issue" screen of the Results Management, click on the "Exhibition Web Survey" that you just created. (2) Click "Create Response Summary CSV" from the detailed screen of the survey question, and you can download the results of the survey in CSV format. The CSV will be output as follows. Summary This is a brief but effective introduction to how to create a web-based survey using learningBOX. With our learningBOX, you can create a survey in just a few steps. By using a web-based survey, there is no need to print, distribute, and collect answer sheets. You can also expect to reduce the cost of paper printing. Survey information can be used not only to improve company services and products, but also to improve customer service by providing an opportunity to develop and improve products based on customer feedback. Of course, we would like you to experience the learning management functions of the e-learning system, such as registering teaching materials, setting up courses, distributing courses, and managing grades, which is the original use of the system. We hope that you will take advantage of this service. If you are interested, please register for free at learningBOX and give it a try. Thank you for taking the time to read this article.

Notice of Office Relocation Thank you for your continued patronage. We are pleased to inform you that our head office will be relocated on September 3, 2019 (Tuesday). Therefore, we would like to inform you of our new address. We will continue to strive for further improvement of our services and would appreciate your continued patronage. We apologize for the inconvenience this blog may cause, but we would like to take this opportunity to inform you of our new address. New address of the head office Tatsuno-cho, Tatsuno City, Hyogo Prefecture 679-4129 216-1 Domoto, Tatsuno-cho, Tatsuno City, Hyogo Prefecture Relocation date September 3, 2019 (Tuesday) *Our business at the current location will end at 18:00 on August 30, 2019. [Regarding phone calls]. *Phone and e-mail service will be unavailable on Monday, September 2 due to line construction. If you call us, you will hear an announcement such as "The telephone number you have dialed is not connected to a device that can communicate with you, or it may be malfunctioning." The Tokyo office will also be unavailable on the same day. The Tokyo office will also be out of service on the same day. Please note that the following information will not be available on the same day. We will reply to all e-mails received between 8/30 18:00 and 9/2 in order from 9/3. There will be no change in our telephone and fax numbers. We apologize for any inconvenience this may cause and thank you in advance for your cooperation.

What is moodle, an open source for e-learning? Hello everyone, this is Ueda from CS. August seems to be ending in a flash, and soon it will be September. I just hope the heat will pass soon! Well, this time, I would like to talk briefly about the open source for e-learning, moodle. Before I begin, I would like to explain "open source". Open source refers to the idea that source code, which is a computer program written in a programming language that is easy for humans to understand, should be made widely available to the public so that anyone can freely handle it. It also refers to software released based on such an idea. ➡Quoted from IT Dictionary Advantages and Disadvantages of moodle There are several open source versions of LMS, but in this article, we will compare the advantages and disadvantages of moodle, which has a relatively large number of users. As for advantages, the biggest feature is that it is free of charge. Therefore, the cost at the time of introduction can be reduced. And it can be customized to any specification with a high degree of freedom. Also, based on the GPL license, users are free to download, modify, and further distribute it! One of the disadvantages of moodle is that you may not be able to secure a working environment if you use a rental server to install moodle, and if you install and operate your own server, you will need technical knowledge of servers. In addition, maintenance costs may be high in the event of problems due to the lack of a complete support system. Creating and setting up materials is also often considered difficult. Learn more about moodle eLearning - About open source moodle About our service LMS learningBOX Our service, learningBOX, is a cloud-based LMS that, unlike open source LMSs such as moodle, does not require in-house system configuration. LearningBOX is easy to use, and one of its strengths is that even those who are new to e-learning can operate it easily. 10 accounts can be used free of charge regardless of the expiration date, so you can try out almost all the functions before full-scale implementation. You can also use 11 to 100 accounts for as little as 30,000 yen per year! See more details about our pricing plans. The system is fully functional and easy to operate, including the creation and management of content, group management of members, and storage of results management. There are 12 types of contents that can be created and uploaded, including quizzes, tests, memorization cards, PDFs, videos, questionnaires, and reports. If you have any questions about implementing an LMS, we'd love to hear from you! We would be happy if you could try our free plan. Our CS team will do their best to support you before and after implementation! Conclusion What did you think? There are different types of e-learning systems. There are also many different types of e-learning systems. Each system has its own merits and demerits, and the system that best fits your needs will depend on how you operate your system. We hope this information will be helpful to those who are considering the introduction of a new system. Please find the best system for you. We are pleased to announce that we will be holding an exhibition at our booth. ▼ We will exhibit at the 3rd [Kansai] Educational IT Solution EXPO in Intex Osaka from September 25(Wed) to 27(Fri), 2019!

About the video capacity of the Standard Plan This is Kinoshita, CS introduction support staff. It's almost the long-awaited Obon vacation! Have you made your Obon vacation plans yet? There will be swimming, barbecues, firework festivals, and lots of other fun things! My plan for the Bon vacation is to study for a certain amount of time every morning for the Basic Information Technology Engineer exam. My plan for Obon is to study for a certain amount of time every morning for the Basic Information Technology Engineer exam. Let's keep moving forward every day toward our goals! This time's story This article is a summary of the questions we often receive from our customers about the capacity of the video materials in the Standard Plan. The advantage of video materials is that they can express content and nuances that words alone simply cannot convey. Our Standard Plan allows for a lot of video material! We recommend this plan to customers who are considering video learning as their main focus. However, there is one thing you need to be aware of. Video materials cannot be uploaded without limitation. So, how much video can I upload? Click here for Table of Contents 1. frequently asked questions: how many uploads can I upload? 2. frequently asked questions: What is the upload limit per upload? 3. what happens in such cases? When the size of your video exceeds 500 MB 4. summary FAQ: How many videos can I upload? The Standard Plan allows you to use 100GB of total capacity with a 100-account contract. For those who may not be familiar with the term "100GB," here is an explanation of the data capacity related to videos. In the case of Standard Plan Maximum upload limit of 500MB of video material 1GB = approx. 1000MB 100GB = approx. 100,000MB (overall) 100,000MB ÷ 500MB (upper limit per video) = 200 videos *If you are uploading video materials only, you can upload as many as 200 videos with a 100-account contract. (However, the overall capacity is cumulative, including the amount of grade data other than teaching materials.) FAQ: What is the upload limit per video? So, how many minutes of video can be uploaded with 500MB of video? As it turns out, we cannot answer how many minutes of video you can upload, as it depends on the video material! When judging the capacity of a video, it is not wrong to say that the playback time has an impact, but there is a number that has a bigger impact. The quality of the video, such as image and sound quality (bit rate), has a significant impact. (→ What is bitrate?) Simply put, a video with a high bit rate = a video with high image and sound quality → in other words, a video with a large capacity. *When uploading videos that may be large in size (corresponding to 500 MB or less), the original video must be divided and uploaded with a shorter playback time per video. But don't worry, there is a way to handle this! The following is an explanation of how to deal with this problem. What to do in such a case? When the size of the video exceeds 500 MB Some customers may ask, "What should I do if the maximum upload size per video exceeds 500 MB?" Some customers may have questions such as, "What should I do if some of my videos exceed the 500 MB upload limit per material? There are two solutions to this question. 1. consider microlearning (although the video materials may not be microlearning-ready in the first place) Microlearning is a style of learning in which students can easily learn materials with short learning time at a time using mobile devices. For example, let's break down volume teaching materials such as "Arithmetic" into categories such as "Addition," "Subtraction," "Multiplication," "Division," etc., or into chapters to create teaching materials. Given a video called "Arithmetic," a teaching material, we say that it should be broken down into smaller pieces such as "Addition," "Subtraction," "Multiplication," "Division," etc. (3 to 10 minutes), which have shorter learning time. In this way, the video capacity can be reduced. In addition, there are three advantages to microlearning. If you are interested, please refer to this article as well. Learning in Your Skim Time [Microlearning]. 2. video compression A video, even one or two hours long, can be reduced to 500 MB if properly compressed. Compression means adjusting the video to an appropriate quality, as excessive quality will unnecessarily increase the size of the video. Therefore, we have prepared a tool that allows anyone to easily compress videos. No special settings are required, and the tool can be downloaded and used immediately. Please click here for more details. The easiest way to pre-compress video materials Summary In this issue, we have briefly explained the number of videos that can be uploaded and the upload capacity limit for the Standard Plan. When using video materials, the quality of the video and the sound quality of the video will also have a significant impact on the capacity. Please be careful when uploading video materials. Thank you for taking the time to read this article.

Suddenly, ... To those in charge of corporate training and education! Dear educational institution, school, cram school, etc.! What is Educational IT Solutions Expo? The Educational IT Solutions EXPO is Japan's largest ICT exhibition in the field of education, attracting staff and teachers from universities, elementary, junior high, and high schools, boards of education, cram schools, and vocational schools from all over Japan. ICT equipment, digital teaching materials, business support systems, e-learning, etc. are exhibited in one place, and the event offers comparative studies, mock classes and demonstration experiences, consultations for introduction, and consultations and business negotiations for solving problems in order to improve the ICT environment for classes, lectures, and school operations. What will we be exhibiting? Introduction of the latest functions of the e-learning system learningBOX and examples of e-learning applications! Highlights At this exhibition, we will unveil the latest functions of learningBOX. We will also provide a demo of the e-content sales (EC function), which has been a popular topic of discussion recently, as well as consultation on its introduction. In addition, a mini-seminar by the learningBOX development team will be held. We hope you will take advantage of this opportunity to learn about some of the content that will only be available at the event. Location of our exhibition booth Dates: September 25 (Wed.) - 27 (Fri.), 2019 10:00-17:00 Venue: INTEX Osaka Booth: Hall 6, e-Learning Zone 1-2 How to enter? To enter the exhibition, you will need an invitation and two business cards. Each invitation is valid for one person only. (Valid for 3 days during the exhibition period) If more than one person is coming to the exhibition, an invitation ticket is required for each person. If you do not have an invitation ticket, an admission fee of 5,000 yen/person will be required. We will send you an invitation ticket. If you are interested in coming to the exhibition, please feel free to apply using the inquiry form below. If you are already using learningBOX, please feel free to visit us. Our support staff will be happy to discuss with you about introduction and operation.

Let's design an e-learning course of study using learningBOX! This is Kitaoka 🍎, our marketing manager. The Tokyo Olympics are finally less than a year away! It has been 56 years since 1964 since Japan hosted the Olympics. I am looking forward to seeing all the athletes who will carry the flag of the rising sun, and I hope they will play their best and do their best to "leave a lasting impression on people's memories as well as their records"! By the way, the Olympics are hot, but the Japanese archipelago is also hot. Take plenty of water and be careful not to suffer from heat stroke! Now, enough chit-chat, let's move on to the subject of this issue! Recently, we have often introduced our e-learning programs using our question generator (QuizGenerator) and memorization cards (CardGenerator) in our blog posts. Have you tried QuizGenerator and CardGenerator? In this article, I would like to show you how to actually create a learning course using our learning management system, learningBOX, with the "sample quizzes using QuizGenerator and memorization cards using CardGenerator" that we have introduced so far. We look forward to your continued support in this article. Click here for the table of contents 1. create an account on learningBOX 2. create your own course materials in the Content Management section 3. create a "course" using the constraints bar 4. set the assignment range of the material 5. summary Create an account in learningBOX 1) Click on the official learningBOX homepage → Start Free Use, create an account on learningBOX, and log in. ② Fill in the required information and proceed to the completion of registration. (Creation of teaching materials is done from contents management. Select "Content Management" from "My Page". Click the "+" button at the bottom of "Content Management" and create a folder to store your study materials. (For details on how to create learning materials in Content Management, please refer to the Content Management page of learningBOX. 5) Import the learning materials into the created folder. Let's put the "Flag Quiz" created in the previous article into learningBOX. First, please download the following teaching materials Memorization cards ➡Download id="20793"] Confirmation test ➡download id="20798"] The test is available for download at [download id="20805"]. ⑥ After downloading, click the Content Management→ + button. Import the downloaded materials and register the memorization cards and quizzes. ⑦ Importing the course materials into the LMS is now complete. However, this is not the end. From here, we need to configure the settings so that the course will become a "course. Make it a "course" by using the constraint bar. The "course" can be set up by setting up a constraint bar. The constraint bar can be used to set the conditions of the course. You can choose from two types of constraint bars: "You can proceed to the next course if you have answered/read up to this point" and "You can proceed to the next course if you have passed up to this point. Setting the Assignment Range of Course Materials ⑨ Set the range of openness (to which learners the material will be open). The created questions will be displayed like this Summary In this article, we have reported on the actual importing of learning materials created with QuizGenerator and CardGenerator into learningBOX and the creation of learning courses. If you have been using only quizzes and memorization cards, and are having trouble managing the increasing number of teaching materials, this is the time to take advantage of this opportunity! Why don't you take this opportunity to try learningBOX? By setting constraint bars, which cannot be set in QuizGenerator or CardGenerator, it is possible to set courses where only those who have cleared certain criteria and conditions can move on. In addition, learningBOX's content features include many functions recommended for learners and administrators, such as bug-eaten notebooks, PDF teaching materials, report assignments, and survey functions that can only be used by those who have registered. We hope that this article will give you a chance to try learningBOX's functions and ease of use. learningBOX is free for an unlimited period of time for up to 10 users, and you can use almost all of its features. If you have any questions about how to use learningBOX or anything else, please do not hesitate to contact us. Thank you very much for your cooperation.

How to improve e-learning operations and increase the effectiveness of employee training? Hello! My name is Sakamoto, and I am in charge of CS. The rainy season has ended and the weather is getting hotter, but how are you doing? Let's make sure to stay hydrated to avoid heat stroke and survive the hot summer! Thank you very much for your cooperation. Have you ever felt that "we have introduced e-learning for employee training but have not seen much effect"? In the past few years, many companies have been using e-learning for new employee training and internal compliance training. However, if e-learning is introduced but not utilized, both cost and time will be wasted. In this article, we would like to discuss effective e-learning operation methods based on some common examples of e-learning operation. Click here for Table of Contents 1. cases where different systems are installed in different departments (2) Cases in which the training is not delivered in a way that is appropriate for the individual 3. cases in which support functions are not fully utilized 4. summary Cases where different systems are installed in different departments In large companies, it is often the case that each department conducts its own training. Each department has its own budget for training, and as a result, there are cases where each department uses a different learning management system (hereinafter referred to as "LMS"). In this case, using a different e-learning system for each department may seem like no problem at first glance, since only the training required for that department can be provided. However, the following disadvantages are also true. When company-wide training is conducted, the status of implementation cannot be monitored. It is impossible to manage which departments have what kind of skilled personnel. Unnecessary costs are incurred. Since training is for human resource development, it is problematic if the company itself cannot grasp what kind of training is being conducted in each department and what kind of human resources are being developed in each department. In addition, if different e-learning systems are used in each department, the introduction, operation, maintenance, and other costs are duplicated, which is wasteful from a cost standpoint as well. The countermeasure is to unify the LMS within the company. You may think that centralizing the system will make it difficult to train each department, but there is no need to worry about this. With an LMS that allows you to set up organizational hierarchies (e.g., Administration Division > Sales Department - Accounting Department - Production Department, etc.) and give each organization the authority to operate it, you can distribute and manage different educational materials for each department. And by placing the highest authority in the Administration Division or Human Resources Department, it is also possible to monitor the content and status of training throughout the company. Of course, our e-learning system, learningBOX, also allows for management and organizational hierarchy by department. Because each department can be grouped and hierarchized, any large organization can unify its LMS within the company. ➡Add/Remove group affiliation via CSV 2. cases in which the appropriate education is not delivered to the person No matter how good the training is, it is a waste of time if it is given to people who do not need it. New employees should receive training for new hires, and veteran employees should receive training for veteran employees. The training that new employees should receive will also depend on the department they are assigned to. With a shrinking workforce, companies are required to develop human resources efficiently. To this end, it is important to deliver the necessary training to the necessary people. One measure is to create and distribute e-learning materials tailored to each group of new employees, each position group, etc., rather than distributing the same materials to all employees. Even in the case of learningBOX, different materials can be distributed to each group, making it possible to assign materials appropriately for efficient human resource development. ➡Content Assignment 3. cases where the support functions are not fully utilized This case applies to those who vaguely feel that "it is difficult to manage" or "it is time-consuming. For example, in a large organization with a large number of employees, it may seem time-consuming at first glance to "encourage people who have not yet attended a training course to do so. The LMS has an "email notification" and "bulletin board" function to help ensure that participants take the training. You can use the support functions to eliminate unattended training, such as notifying employees who have not attended a training course by using the email notification function, or posting notices of new training courses on the bulletin board. The support function of the learningBOX, "Email Notification Function," allows you to narrow down the target group to whom you want to send emails and send them all at once. By narrowing down the target group to those who have not yet studied, those who have passed the course, etc., and by creating templates for each email, you can select the template when you send the email. In addition, the "Notification Function" allows you to post announcements from the administrator on the "My Page" of the learningBOX. When posting announcements, you can focus on specific groups, allowing you to change the content of announcements according to the group. ➡For more information, please click here for email notifications. 4. summary We hope you have enjoyed this explanation of effective e-learning management methods based on common examples of e-learning operations. In each case, we found that a little review is all it takes to find a better way to operate the system. We hope that you will make more effective use of e-learning and feel glad that you have introduced it. We hope that this report will serve as a reference for both companies that have already introduced e-learning and those that are thinking about doing so in the future. If you have any questions such as, "My company would like to introduce e-learning, but we don't know how to start..." or "We have already introduced e-learning, but is it possible to use it in this way?" If you have any questions or concerns, please contact us. Thank you very much for your time!

E-Learning Learning with Memorization Cards This is Kitaoka, our marketing manager 🍎. It's almost August! Lately, when I walk outside, the sound of cicadas seems to be louder and more lively than usual. It's almost time for a full-blown hot summer! In my hometown of Aomori, the average temperature in August is 23.3 degrees Celsius (based on data from the Japan Meteorological Agency). It is very different from here in Kansai. Now, I'd like to put aside my ramblings and talk about e-learning learning methods using memorization cards. I hope you will continue to read this article with me. Now, let's get down to business! Have you ever actually tried or made memorization cards? Most of you may have used them as study aids when preparing for a school test, studying for an exam, taking a certification exam, or acquiring a qualification. These tools have been the standard method of memorization up to now, haven't they? This time, we would like to introduce CardGenerator, a memorization tool created by an IT company that is second to none of the above three! We look forward to your continued support in the future. Table of Contents What is CardGenerator? 2. Introducing e-learning learning by combining CardGenerator and QuizGenerator 3. LearningBOX can be used to distribute as a learning course 4. Summary What is CardGenerator? CardGenerator is a digital version of memorization cards that can be easily created by anyone with an Internet environment and a PC. Even if you are not good at operating a computer, CardGenerator has an easy-to-understand manual, so anyone can easily create and publish memorization cards on the web. Click here for the official website<Click here for the official learningBOX website.

Notice of New Support Page Hello! My name is Motoki, and I am in charge of marketing. How are you doing today, as we are about to enter the summer season? I would like to inform you that we have just launched a new support page for our e-learning system, learningBOX. ▼Support Page This page is the entrance to various manuals, inquiries, and document requests. If you have any questions or inquiries, please check and use this page. We have also established a new page for reporting problems. Bug Report Page If you experience any problems during your use of the site, please contact us from here. In order for us to respond to your report as quickly as possible, we ask for your cooperation in filling in the required information when you contact us. The support page can be accessed from learningBOX > About learningBOX > Contact us. or from the support page of the service site (this site) learningBOX.online. We will continue to make improvements to realize your ideal e-learning experience. Thank you for your continued support.