Why e-learning is effective in solving human resource development problems
Why E-Learning Is Effective for Solving Talent Development Challenges For companies, human capital—often referred to as “human assets”—is of paramount importance. Providing appropriate training to each employee improves overall company productivity and helps prevent employee turnover. However, even though many executives understand the importance of talent development, there are likely quite a few who struggle with the question, “What kind of talent development should we actually implement?” Therefore, in this article, we will explain the challenges of workforce development and specific training methods. Use this article as a reference to understand the advantages and disadvantages of workforce development and learn which training methods are best suited for your company. Table of Contents 1. What Are the Challenges in Workforce Development? 2. What Are the Key Points to Consider When Planning Workforce Development? 3. Specific Methods for Employee Development 4. E-Learning Is an Effective Tool for Employee Development 5. Summary What Are the Challenges in Employee Development? Many companies face challenges in employee development, yet those in charge of training often feel they aren’t achieving the results they had hoped for. If companies continue with “education and training” without identifying these challenges, participants will begin to feel that the programs “aren’t really worth it,” leading to a vicious cycle of ineffective training. Here, we’ll introduce three specific strategies to address these challenges in talent development. 1. Establish a System That Allows Time to Be Dedicated to Training First, establish a system that allows time to be dedicated to training. In Japan, where labor shortages caused by a declining birthrate are a growing concern, the workload for each employee is often so heavy that they are rarely able to devote sufficient time to training. If companies merely try to squeeze out time for talent development amidst heavy overtime, they cannot expect training to yield sufficient results. Therefore, training must be viewed as an integral part of work, and a system must be established that allows time to be dedicated to it. Companies need to implement comprehensive work-style reforms, such as establishing a dedicated department for talent development or reviewing the job responsibilities of employees who handle training in addition to their regular duties. 2. Enhancing Supervisors’ Commitment to Mentoring It is also important to enhance supervisors’ commitment to mentoring. Rather than simply “appointing long-tenured employees as trainers” or “entrusting the task to employees with strong individual performance,” companies must first consider the training capabilities of those in mentoring roles. No matter how outstanding a supervisor may be as an individual, if training is conducted by a supervisor who lacks a mindset for mentoring or the ability to develop others, the trainees may not derive sufficient benefit from the training. Therefore, companies must incorporate talent development as a component of performance evaluations. If employee training is linked to results, supervisors will be more inclined to carefully consider their subordinates’ skills, abilities, and the path to achieving their goals. 3. Bridging the Generational Gap: It is important to recognize generational gaps and work to bridge them. Since social conditions are constantly changing, the training that managers received in the past may not necessarily be effective for new hires. Additionally, training for mid-career hires differs from that for new hires. Since mid-career hires may be confused by the differences from their previous jobs, it is essential to provide sufficient training on internal rules and regulations rather than just business etiquette and basic knowledge. Therefore, talent development tailored to the needs of each generation is essential. What Are the Key Points to Consider When Planning Talent Development? Based on the challenges mentioned above, we’ll explain the key points to consider when planning talent development. Understand the Challenges and Goals for Each Generation Keep in mind that talent development involves different challenges and goals for each generation. Training methods must be adapted flexibly according to the generation. For example, the challenges and goals required differ by generation as follows: ■ New Hires: Understanding the company’s management philosophy and business model; mastering basic business etiquette; training to boost motivation ■ Mid-Career Employees: Developing future career plans; improving specific skills such as problem-solving and presentation skills; understanding how to mentor subordinates ■ Mid-Career Hires: Understanding industry trends and structures; Building relationships to acclimate to the new environment; Understanding differences and gaps compared to their previous job. In practice, “recurrent education”—the concept that employees must retrain once every 10 years as part of a company’s talent strategy—is gaining attention, and career design training tailored to specific age groups is being conducted. Future talent development will require skill enhancement tailored to each generation. Creating a Skills Map Creating a skills map is one of the most effective tools in employee training. A skills map is a table that identifies the skills required for specific job duties and lists the skills possessed by each individual employee. By compiling this information into a single overview, it becomes clear which skills employees currently need and what training goals should be set to move forward. This visualization helps define specific training plans for each individual, and by repeating this process, you can work toward improving employees’ skills. Analyzing Training Effectiveness It is also important to thoroughly analyze the effectiveness of training after it is completed. Conducting a proper analysis ensures that training remains meaningful rather than becoming a mere formality, leading to greater effectiveness. Analysis can be divided into two perspectives: the company’s perspective—which includes the return on investment for each training session and changes in employee attitudes and behaviors—and the employee’s perspective—which includes training satisfaction and the level of knowledge acquired. Data for such analysis can be collected through comprehension tests and interviews with participants. Rather than simply saying, “We just held the training,” analyzing the subsequent effects will allow you to refine the program into one that delivers even greater results. Ensuring Everyone Is Committed to Training It is crucial for the entire company to maintain a strong commitment to training. Avoid leaving the responsibility entirely to trainers. Companies can take steps such as launching campaigns to encourage talent development or highlighting the benefits of training in internal newsletters. Furthermore, if the company provides financial and time support for self-improvement seminars and learning opportunities, it fosters a proactive attitude toward learning. It is important to help employees understand “why they need to participate in education and training” and to create an environment where they are motivated to participate voluntarily. View talent development as a corporate responsibility—do not leave it solely to individuals, but advance it as a company-wide effort. Specific Methods for Talent Development Now, let’s take a look at specific methods for talent development. We will explain the advantages and disadvantages of each. Training: Training is the most popular method of talent development, as it allows many employees to be educated in a single session. Training led by external instructors allows employees to acquire a broad range of knowledge and skills. There is also in-house group training conducted by internal instructors. The advantage of in-house training is that it enables employees to acquire practical, on-the-job know-how. However, since employees are away from their regular duties while attending, this can be difficult to implement in companies where overtime is common. Furthermore, while in-house instructors offer significant benefits, they require high-level instructional skills, which means training them involves considerable time and cost. Additionally, due to recent changes in the business environment, companies are increasingly shifting toward online formats for group training. In the future, in-person group training sessions are likely to become less common. OJT OJT stands for “On-the-Job Training” and is a method of personnel development that allows employees to acquire job-related knowledge while performing actual work. Since it takes place in the context of real work, the advantage is that employees acquire higher levels of practical skills. Furthermore, by providing feedback, the instructors not only foster smooth communication but also develop expertise in personnel development. However, OJT requires highly capable instructors and places a heavy burden on the workplace, which is a drawback. Furthermore, since OJT itself does not generate direct results for the company, the time cost for those providing instruction is relatively high. Self-Development Self-development refers to actions employees take proactively to enhance their own abilities. Specific examples include acquiring knowledge through reading and participating in self-development seminars. With no restrictions on time or location, employees can learn whenever they want and aim to proactively improve their skills. However, since self-development is not mandatory, it can be difficult without a proactive attitude toward learning. Therefore, companies need to boost employee motivation and help them understand the value of self-development. E-Learning Is an Effective Tool for Talent Development While there are several effective methods for employee training, they all come with drawbacks such as high costs or time constraints. That is why we recommend training through “e-learning.” For example, conducting training online eliminates the need to secure space for large groups and reduces participants’ travel time, transportation costs, and lodging expenses, resulting in lower per-person training costs and significant cost savings. Additionally, e-learning allows participants to take knowledge-assessment tests at any time, and since grades and mastery levels are immediately visible, it makes it easier for them to see their progress—another key benefit. For managers, being able to monitor each employee’s performance and engagement not only improves operational efficiency but also greatly aids in analyzing the effectiveness of training and education programs, enables the provision of personalized training, and serves as a guideline for performance evaluations. E-learning, which serves to address the shortcomings of traditional talent development, is increasingly being adopted by companies and is becoming a popular method for talent development. Summary: We’ve explained the challenges, key points, and specific methods involved in talent development. All of the talent development methods introduced here are expected to be highly effective, helping companies boost productivity while maintaining stable employee retention rates. If you need to prepare for this in terms of time and cost, e-learning is an effective solution. In particular, learningBOX features a user-friendly, intuitive design that allows for easy access anytime, anywhere. You can also try it for free with up to 10 accounts, so be sure to give it a try. ▼You Might Also Like! Related Article: “A Comprehensive Guide to the Basics, Mechanics, and How to Use e-Learning! [2020–2021]”