Creating Hope in Medicine" around the world

Release Date :

  • Knowledge Sharing
  • Employee training

Release Date :

Mr. Tomofumi Fujita

Issues and Reasons for Introduction
  • In many medical institutions, involvement with home health care is becoming essential, and education of frontline staff is a must.
  • We needed an e-learning system that could be used to supplement the onboarding training and for review.
  • The system from another company we were considering was not user-friendly and did not fit our budget.
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Solution / Effect
  • Although many of the contents are specialized and difficult, a synergistic effect is created by combining group training and e-learning.
  • It is useful for supplementing lectures and reviewing for memory retention.
  • We decided on learningBOX because it was easy to use and affordable.

C-UC Inc. was founded in 2014 by a group of people who share the desire to make a difference in Japan's healthcare system, which is facing a mountain of challenges. The company was founded in 2014 by a group of people who shared a desire to change Japan's healthcare system, which is facing a number of challenges. The company has grown rapidly to more than 300 employees on a non-consolidated basis and approximately 1,000 (as of July 2019) on a group-wide consolidated basis. We provide management consulting and operational support to hospitals, clinics, and nursing care facilities throughout Japan, supporting medical and nursing care in various regions. We spoke with the company, which aims to take on the challenge of healthcare reform not only in Japan but also on the global stage.

e-Learning System Accelerates Human Resource Development Essential to Mission Execution

Please tell us about the circumstances surrounding your company and your thoughts on your business.

We are proud to say that we are a unicorn company in the current fashionable terminology. This is our fifth year in business, and our organization is expanding rapidly with new members joining us every month. We may not be a well-known company yet, but we have new graduates who graduated from the University of Tokyo, Kyoto University, and Tokyo Institute of Technology, as well as mid-career hires who were executives at large companies.

The social background indicates that the need for home medical care will further increase in the future. This is because, although most people nowadays die in hospitals, many patients actually say they would like to spend their final days at home. Until the prewar period, many patients spent their final days at home and were cared for at home, but with the rapid growth of Japan after World War II, many hospitals were established and it became the norm for patients to spend their final days in hospitals.

Overseas, especially in Europe, many people prefer to spend their final days at home rather than in the hospital. In Japan, a questionnaire survey shows that 70% to 80% of the respondents prefer to spend their final days at home. Therefore, the national government decided to establish a system to provide home medical care, and around 2006, it gradually began to establish a system to provide home medical care.

The government is trying to provide medical care to those who want to go home and stay at home until the end of their life, instead of staying in the hospital all the time. In line with the government's policy, we are supporting the human resource development of medical corporations so that patients can spend their final days at home.

Please tell us why you introduced learningBOX and how you are using it.

Currently, about half of our staff is involved in providing operational support and medical support for home healthcare clinics. Unlike hospitals and clinics that provide general outpatient care, home healthcare is a relatively new field. Therefore, we are always looking for people, including new graduates, who want to be involved in home medical care, as we need to promote this field more and more.

However, just because you have outpatient window experience at a hospital does not mean that you are suddenly ready for home health care. Therefore, first of all, we conduct a 2-week group training for those who have joined our medical corporation. I myself have actually attended the 2-week group training course, and I am asking the participants about various points they do not understand, but the content is quite difficult to understand.

For those who have changed jobs from other industries, the medical industry itself is new to them, and even those with medical experience sometimes feel that home medical care is completely different from what they have experienced in the past. The reality is that although they study hard, they have a hard time remembering things, and we felt that we needed to supplement this with e-learning, which is what led us to introduce this system.

Initially, we had envisioned a different system as a training tool using video. However, when we actually tried it, we found that it had various limitations, we could not use the course management function that we particularly wanted to use, and the unit price per ID was not worth it. We decided that your LearningBOX was the best choice and decided to implement it.

In selecting your system, we felt that your system was superior in the following points: it functions as a Learning Management System (LMS) and allows for history management, and it is inexpensive. In addition, the administrator can create questions on the spot, and the design of the user interface is excellent, with support for multiple devices. Another deciding factor was the fact that it is SCORM-compliant and can import content created with authoring tools.

Regarding usage, due to the number of problems at medical institutions and the fact that measures to prevent harassment in the workplace will be strengthened next year, we created a harassment training course focusing on power harassment using an authoring tool called "iSpring" and released it in June and July.

We have found iSpring to be a very easy-to-use authoring tool that allows us to easily create rich content that combines PowerPoint and video lectures. Moreover, we were informed that iSpring will be converted to Japanese this month, which will make it even easier to use.

This e-learning harassment training is based on actual cases that have occurred in the field, so it has a very realistic feel and is completed with plenty of illustrations that are easy to visualize. As a result, the training has been very well received by the medical staff, and many have expressed a desire to have other members take the course as well.

Effective for memory retention, synergistic effect of group training x e-learning

Have you received any feedback from staff who have actually used the learningBOX?

Especially for those who have changed jobs from different industries, we are told that you provide solid training and education. However, if you leave the training and education as it is, it will be rapidly lost from memory. By checking the learningBOX as a review, it will be easier to convince them that "this is what we did today".

Group training for staff

The content of my training is posted on learningBOX as video materials. The advantage of this system is that you can repeat the content you missed or cannot visualize, even though you have received a thorough training, on your smartphone during your spare time or commute to work.

Staff who have studied with learningBOX have said, "I participated in the group training, but it is good to be able to review the content again," "I was unable to participate in the group training, so it is helpful to be able to study by myself," and "I can study on my smartphone while commuting to work, so it is very helpful," "I can solve the problems over and over again, so it is useful to learn. I can solve the problems over and over again, so it is useful for me to learn. Some managers have also expressed their desire to have staff who joined the company before the learningBOX training began learn from the program.

Since it is a specialized content related to medical care, there are words that are hard to remember if you only hear them once. As the "Ebbinghaus Forgetting Curve" says, if you take a training course and leave it as it is, you will forget 74% a day later, and if you leave it longer, you will forget 77% a month later, and it will disappear from your memory more and more.

In many cases, the trainees become proficient after repeating the training about 10 times. When we hired a new employee from a different industry (restaurant industry), at first he seemed unsure about the specialized content, but as the training progressed, he gradually gained confidence, and by the end of the training, he said, "Now that I have taken this training, I can go into the field with confidence! By the end of the training, he said, "Now that I have taken this training, I feel confident to go into the field. I was happy to hear this kind of feedback because I felt that there was a synergistic effect between the group training and the e-learning program.

The medical industry requires a lot of expertise. Can we see the actual content you are creating?

Of course. We call the staff who visit for home health care "support staff," and I would like to show you a support staff (SS) training course to develop support staff.

As I mentioned at the beginning, many medical institutions have become indispensable to be involved in home medical care, which the government is also focusing on, and education of on-site staff has become a necessity. We provide content such as "The current situation surrounding medical care in Japan," "What is home medical care that is compatible with a personalized lifestyle," "The complicated medical fee system for home medical care," and "Diseases that the elderly are susceptible to.

The 12 items will be the main focus of the initial training. When you join the company, you will spend 2 weeks learning until you have 100% understanding. For explanations of major diseases, we have a series of easy-to-understand 30-minute video lectures by physicians in various specialties (e.g. Mechanisms of Dementia and Prescription Drugs, etc.) are included in the lineup.

Thank you very much. I think all the contents are very rich.

In the case of learningBOX, I like the fact that the basic input form is ready, so anyone can create it easily. I think it is very easy to use and appreciate the instant UI that you have provided without the need for special authoring tools. It is really amazing how intuitive and easy it is to create without the need for special knowledge.

We want to use learningBOX for training foreign personnel, for whom demand is increasing.

In the course of actual operation, there may have been problems with functions. How was the response of our staff at that time?

We greatly appreciate the fact that they are able to respond properly to our requests. We don't see glitches as a problem. I believe that problems are bound to occur in any system. However, when something does happen, the response is quick, and I feel that the human response and technical capabilities of the company are excellent.

Specifically, we were able to learn how to fix a problem with image linking that prevented resizing of images on a provisional HTML basis, which was later officially addressed, and we were able to use the drag-and-drop format of "Fill-in-the-blankiconWhen the "Mere Old Man" could not get it to work correctly on his iPhone, he quickly corrected the problem.

We also appreciate the fact that you were able to resolve a bug that prevented the video encoding from completing, and that you were able to reduce the 30 MB limit for iSpring content to the same size as the video file, whereas the maximum size for video is 500 MB per file. The 30 MB limit for iSpring content was also very helpful, as it would have exceeded 30 MB in no time if we had incorporated a video or included narration.

What is your outlook for the future?

In the training of support staff in home healthcare, the use of e-learning has been very well received, and we intend to continue to enhance the content. We are also promoting e-learning for training courses for hospital MDs (managing directors) and office managers, which require a wide range of knowledge, but the percentage of participants who correctly answer the tests is low, so we are storing video recordings of the lectures as supplementary training. We are also working to have participants watch each other's presentations. By having students repeatedly practice, we are increasing their level of proficiency. Most recently, we are also planning an e-learning program to help students understand the dialysis system.

Recently, within our team, we have defined our vision. It sounds a bit grandiose: "Surprise us forever. We will continue to set the global standard." This month, dozens of our employees will be posted overseas in response to government deregulation, and we will also begin training foreign personnel to come to Japan to work for us.

We believe that education will be needed everywhere in the future to attract human resources from Vietnam and other Southeast Asian countries to Japan, so if a Vietnamese person wants to work as a caregiver in Japan, he or she will first receive training using learningBOX in Vietnam before coming to Japan, We are also considering such a plan. We have already issued IDs to staff members from Myanmar to study with us. We believe that education will continue to expand to include foreign personnel in the future.

Finally, I hold a teaching license and Microsoft trainer certification, and I have delivered e-learning training content to major telecommunications companies, government agencies, and university open lectures. From the perspective of such a training veteran, I highly evaluate your company's learningBOX. I am sure that you have many more technical orders than other corporate users, but I have high expectations for learningBOX in the future.

Thank you for your participation
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