[e-Learning System Satisfaction Survey] The results of a survey of 1,011 training staff are now available!
e-Learning System Satisfaction Survey: Results of Survey of 1,011 Training Managers Revealed!
This is the learningBOX implementation support team.
We recently conducted a "Corporate e-Learning System Satisfaction Survey" targeting training managers of companies that have implemented e-learning systems.
In recent years, an increasing number of companies have begun to use e-learning for training, and many companies and persons in charge of training are considering introducing e-learning for new training programs.
In this satisfaction survey, we report on the results of a survey of 1,011 people in charge of training.
Click here for Table of Contents
1. Which e-learning system are you using? Find out the purpose of your e-learning system!
2. how did you find out about the e-learning system and what were the deciding factors?
3. e-Learning System Satisfaction Ranking
4. what improvements you would like to see in your e-learning system
5. summary
What e-learning system are you using? We know the purpose of introducing this system!
First, we would like to ask you about which e-learning system you are using.
When we asked, "What is the name of the e-learning system you actually use?" the most common answer was "[Multiverse] NetLearning Corporation (20.3%)," followed by "[learningBOX] Tatsuno Information System Corporation (15.2%)," "[KnowledgeDeliver] Digital Knowledge Inc. (15.2%)" and "Digital Knowledge Corporation (14.0%)" followed.
Next, when asked "Please tell us the purpose of your e-learning system (multiple answers allowed)," the most common answer was "Because it is suitable for basic education of employees (46.8%)," followed by "Because the same education can be provided remotely in remote areas (43.6%)," and "Because it can train many employees at the same time (40.0%). (43.6%)" and "Because I can train many employees at the same time (40.3%)" followed.
Nearly half of the companies use e-learning systems for basic education.
In addition, because e-learning allows many employees to take courses remotely at the same time, it reduces the cost of venue and travel expenses that are required for group training, and eliminates the need to prepare for group training, leading to greater operational efficiency on the part of the management team.
The e-learning system is useful because it is located in the Corona Disaster and can be used without any contact between the instructor and the trainees. The system can be used over and over again, allowing participants to view the content they do not understand repeatedly.
How did you learn about the e-learning system?
Many respondents felt that e-learning systems are effective in providing basic education to employees, and that they can provide the same quality of education to a large number of employees at the same time, regardless of location.
So, how did you hear about the e-learning system you are currently using?
When we asked, "How did you learn about your current e-learning system?", the most common answer was "Introduction from another company (30.9%)", followed by "Website or advertisement (20.1%)" and "Sales call (13.2%)", indicating that more than 30% of respondents started using the system because of an introduction. We found that more than 30% of the respondents started using the service because of a referral.
It can be inferred that they are making decisions based on information from a trusted source.
What were the specific reasons for choosing this service?
When asked, "What was the deciding factor in choosing your current e-learning system (multiple answers allowed)?" the most common answer was "System functionality and convenience (44.8%)," followed by "Quality of course materials (30.2%)" and "Ability to customize course materials (22.6%).
The main functions of an e-learning system are learner, management, and instructional functions, which eliminate the need to manually manage learners and course materials, and enable centralized management of large amounts of information.
In recent years, the variety of teaching materials has expanded and their quality has improved.
Among them, those using video and images are expected to improve learning effectiveness because they can express learning content in an easy-to-understand manner.
In addition to video, there are various other types of content, such as drill-type teaching materials and live lectures given in real time, which seem to be the deciding factor in selecting a system.
Satisfaction Ranking of e-Learning Systems
The survey so far has revealed that many companies have introduced e-learning systems for the purpose of conducting basic and fundamental employee training, providing the same training remotely, and training a large number of employees simultaneously.
The reasons for choosing the current service from among a number of services included system functionality and convenience, quality of teaching materials, and the ability to customize the system, indicating that a system that meets substantial and serious needs is required.
So which e-learning systems are the most satisfactory?
We asked the respondents about their level of satisfaction with the e-learning systems they use, and the top 5 systems with the highest percentage of "very satisfied" respondents were as follows.
■Top 5 e-Learning System Satisfaction Ranking
No. 1: [learningBOX] Tatsuno Information System Corporation (45.5%)
No. 2: [Moodle] Open Source (29.0%)
No. 3: [KnowledgeDeliver] Digital Knowledge Corporation (23.4%)
Fourth: [AirCourse] KIYO Learning Corporation (23.1%)
Fifth: [UMU] Umu Technology Japan Corporation (21.7%)
So what conditions and environments are these companies using the systems?
When we asked, "Please tell us the conditions, frequency, and number of people using the system," we received the following responses and others.
A wide range of usage exists in terms of frequency and number of people.
Three times a day for a group of 50 people (30s / Male / Nagano)
Once every 7 days for a group of 20 (40s / Male / Shiga)
Once a year for 13,000 people (50s / Male / Kyoto)
Once a day for 2,000 people (50s / Male / Kanagawa)
Once a month for a group of 5,000 (50s / Male / Tokyo)
Once every 10 days for a group of 10 people (50s / Female / Osaka)
The number of users ranges from several dozen to 10,000, with some companies using it once a year and others using it three times a day, indicating a wide range of usage.
Improvements sought in e-learning systems
While the number of people and frequency of use varied considerably from company to company, the survey revealed that many companies place importance on functionality, convenience, and quality of teaching materials, and that they select e-learning systems based on information from people they trust.
In addition, nearly 90% of respondents were satisfied with the systems they use.
Amidst all this, are there any areas in which they feel they would like to see improvements?
When asked, "What improvements, if any, would you like to see in your current e-learning system (multiple responses allowed)?" the most common response was "lower cost (30.9%)," followed by "system functionality and convenience (30.8%)" and "quality of teaching materials (26.7%).
Then, what aspects of the e-learning system are they dissatisfied with?
We asked, "What specific areas of the e-learning system are you dissatisfied with?
■Improve the usability of the system and the contents of the course materials.
Account management is complicated, and it takes a lot of time and effort to register (the system is difficult to use) (20s / female / Tokyo).
The contents of the educational materials are difficult to understand (40s / Male / Osaka).
Cost is high (40s / Male / Osaka)
The screen is difficult to see (50s / Male / Saitama)
Time constraints for overseas-based instructors (50s / Male / Chiba Prefecture)
I want a wider range of fields (50s / Male / Shizuoka)
There were both requests for improvements in hardware (e.g., difficulty in using the system and difficulty in viewing the screen) and software (e.g., ease of understanding of teaching materials and wider range of content). In addition, there was a wide range of requests regarding time constraints and high costs.
So, with such dissatisfaction, are they considering discontinuing use of their current system or switching to another company's system?
When asked, "Would you like to continue using your current e-learning system?" The results were "Yes (89.5%)" and "No (10.5%)," indicating that nearly 90% of the respondents would like to continue using their current e-learning system.
Although there are many e-learning systems in the world, it is necessary to consider various selection points, such as the number of people to be trained, the support system, whether the system is designed to keep students motivated, whether the content of the material matches the company's employee training, and cost-effectiveness.
Since the systems were carefully selected after identifying the advantages of the candidate systems, they are used with satisfaction, and nearly 90% of the companies want to continue using them.
Conclusion
LearningBOX will continue to assist and accompany busy HR professionals!
The quality of human resources is a major factor in determining the future of a company. Therefore, many companies would like to focus on human resource training, but many companies may not have the time to take the time to train their employees.
Our "learningBOX" is an e-learning system that focuses on "ease of use" and "low cost.
The introduction of conventional e-learning systems generally requires a high level of expertise and is expensive. LearningBOX" was developed to remove these hurdles as much as possible, focusing on "ease of use" and "low cost," making e-learning accessible to those who have never been able to afford it. LearningBOX is a service that can be easily used by people who have never had access to e-learning before.
We do not aim to implement the system as a goal.
Our employees will work together to improve the functions of the system until the desired operation is realized, and even while the system is in operation.
Survey Summary: "Corporate e-Learning System Satisfaction Survey
Survey period: Wednesday, December 22, 2021 - Thursday, December 23, 2021
Survey method: Internet survey
Number of people surveyed: 1,011
Survey targets] Training managers at companies that have implemented e-learning systems.
Monitor Source] General Research