Harassment
Impact on the Workplace
Power harassment and sexual harassment are well-known among "harassments" that harass or disadvantage others, but nowadays harassment is becoming more diverse and complicated, especially for those in charge of human resources.
In this article, we will touch on the different types of harassment and introduce specific ways to deal with them. If you are in charge of human resources at a company, please refer to this article.
What is "harassment" in the workplace?
Harassment refers to annoying behavior such as harassment or bullying of a person. It does not matter whether the harasser has malicious intent or not, if the harassed person feels mentally uncomfortable, it constitutes harassment.
According to a survey conducted by the Ministry of Health, Labour and Welfare (Status of Implementation of the Individual Labor Dispute Resolution System in Fiscal Year 2022), the number of civil individual labor dispute consultations concerning "bullying and harassment" has been the highest for eight consecutive years. As you can see, problems caused by harassment are currently occurring at many companies.
Back to Table of Contents
Typical Types of Harassment
There are many different types of harassment. Let's take a look at some of the most common types of harassment in the workplace.
bullying
Power harassment (power harassment) is the act of using one's position in the workplace to inflict mental or physical pain on subordinates. In simple terms, it is bullying and harassment in the workplace, and some supervisors may confuse it with coaching.
However, "reverse power harassment," in which a subordinate inflicts mental or physical pain on his or her superior, has also become an issue, and is becoming a form of harassment that does not depend on the position of the perpetrator.
Sexual Harassment
Sexual harassment (sexual harassment) is an act of sexual behavior or conduct that harms the working environment or causes emotional distress. Both men and women can be perpetrators or victims of sexual harassment, and sexual harassment of the same sex as well as the opposite sex is on the rise.
Another type of harassment similar to sexual harassment is maternity harassment, in which women who are pregnant or have given birth to a baby are subjected to unkind words.
Moral Harassment
Moral harassment (moraharassment) is an act of offending another person's character or dignity by comments or attitudes that cause mental or physical pain. Specific examples include "intentionally rejecting the other person's opinion" and "unnecessarily giving attention in public. Moral harassment is a type of harassment that is difficult to recognize because the perpetrator is unaware of the offense and it is difficult to leave physical evidence.
Care harassment
Care harassment is an act of inflicting emotional distress on those who are unable to work as they wish due to family caregiving or other reasons. For example, taking advantage of a supervisor's position, an employee who is unable to work overtime due to nursing care may "intentionally lower his/her personnel evaluation" or "withdraw his/her leave for nursing care.
Since nursing care leave is recognized as a worker's right, care harassment can be illegal under the law.
Second Harassment
Second Harassment (Sekaharas) is a term used to describe the secondary victimization of a power or sexual harasser by another supervisor or co-worker.
Cases have arisen where people are afraid of this second harassment and are unable to talk to others even though they have been harassed. It is characterized by a lack of awareness of harassment, and tends to occur in workplaces with poor openness.
Remote Harassment
Remote harassment (remoharassment, teleharassment) is one type of harassment that has increased with the recent spread of remote work.
It is harassment that occurs during remote work, and examples include "stepping into private matters during a web conference" and "forcing an online drinking session. Misjudgment of distance and difficulty in communication may result in unintentional remote harassment.
Back to Table of Contents
Causes of Harassment
How does workplace harassment occur? Let's look at four major reasons, in order.
Reason 1: There is a difference in individual awareness.
The first reason is that some people have biased ideas, such as differences in the sense of gender and assumptions due to hierarchical relationships. As long as you work in an organization, there are employees with various ways of thinking. What may seem like communication to one person may be offensive to another.
Misalignment of personal attitudes is most likely to occur mainly in large companies or departments with many people.
Reason 2: Poor work environment
Harassment is more likely to occur in a workplace with poor ventilation. Specific examples would be a closed environment with an overbearing boss or an environment where mistakes are not tolerated. Controlling spaces are much more likely to normalize harassment. eee
Without a workplace where the opinions of working employees are shared and reflected well within the company, it will be difficult to solve harassment problems.
Reason 3: Lack of communication
The increase in online and tool-based communication in the Corona disaster is another reason for harassment. Now that face-to-face communication has decreased and social networking has become widespread, it is becoming more difficult for employees to communicate with each other.
Lack of communication may lead to a lack of sufficient trust, and mutual misunderstandings may lead to harassment. Adequate communication can help prevent harassment.
Reason 4: Low awareness of harassment
To begin with, awareness of harassment tends to be remarkably low in Japan. According to a survey conducted by the Ministry of Health, Labor and Welfare (FY2020 Report on the Actual Situation of Harassment in the Workplace), the number of consultations on harassment, with the exception of sexual harassment, has not decreased over the past three years.
Few companies continue to make efforts to prevent harassment, and the lack of awareness among employees in managerial positions is conspicuous.
Back to Table of Contents
What is the Negative Impact of Harassment on a Company?
Harassment is one of the issues that companies need to address as a priority. Let's take a look at the specifics of how it can negatively impact a company.
Decrease in employee motivation
The first negative effect of harassment is a loss of employee motivation. In a workplace where harassment is rampant, good human relations cannot be built, and motivation is greatly impaired. This can have a negative impact not only on the victims of harassment, but also on the employees who witness the harassment.
When motivation is lowered, efficiency and productivity on the job are significantly reduced, which in turn has a negative impact on the company's business performance.
Increased turnover
Employees who are harassed leave the company, leading to an increase in the turnover rate. According to a survey by the Ministry of Health, Labor and Welfare (FY2020 Report on the Actual Situation Concerning Harassment in the Workplace), about 10% of all respondents "resigned from their companies" as the behavior of "those who have been subjected to power harassment, sexual harassment, or significant inconvenience from customers or others in the past three years.
Companies have an obligation to consider the workplace environment when hiring employees. Therefore, there is no possibility of not only an increase in turnover but also, in the worst case scenario, a harassed employee may sue the company and impose legal liability.
Damage to corporate image
If harassment issues are brought to light through suicides or lawsuits, the company's image will be damaged. Social credibility and workplace stability will be lost, and relationships with business partners may be severed.
In particular, we are now in the era of the SDGs, which recognize the diversity of workers. the SDGs (Sustainable Development Goals) are international goals adopted at the UN Summit in 2015 that aim to achieve a sustainable and better world by 2030. Harassment is an act that is contrary to the SDGs goals, such as "Achieve gender equality" and "Peace and justice for all," and will be shunned by the public.
What are the SDGs? | JAPAN SDGs Action Platform | Ministry of Foreign Affairs of Japan
Back to Table of Contents
How to Handle Harassment
Laws related to the prevention of power harassment went into effect in June 2020 and were revised in April 2022. Since the law is now fully mandatory, even for small and medium-sized enterprises, public interest and awareness are increasing.
Next, let's look at specific ways to deal with harassment.
Raise awareness and make people aware of harassment
Companies should take the initiative in raising awareness and making people aware of harassment. Specific measures include conducting training and establishing rules and regulations.
When conducting training, try to invite experts as much as possible to provide basic knowledge about harassment and its countermeasures. If it is not possible to invite a lecturer, seminars using educational materials or videos are also effective.
When establishing rules and regulations, be sure to include specific punishments in the work rules, such as disciplinary dismissal or pay cuts.
Establishment of a Consultation Desk
Arrange for a counselor and set up a consultation service regarding harassment within the company. It is important to ensure the privacy of the person consulting by using e-mail, telephone, or the company intranet, in addition to face-to-face meetings.
In addition to the human resources department, it is also a good idea to set up a consultation service with the labor union or in-house counselors so that employees can feel free to consult with them. If it is not possible to do so within the company, then the employee can be directed to an external consultation service such as the General Labor Consultation Corner or Hello Work.
Appropriate handling of post-harassment issues
No matter how many measures are taken to prevent harassment, problems may still occur. In such cases, it is necessary to take prompt and appropriate action. First of all, confirm the facts and take appropriate action against the victim and the harasser. Measures must be taken against the harasser in accordance with the employment regulations.
On the other hand, for the harasser, offer options such as transfer or leave of absence, while respecting the wishes of the harassed employee. In addition, it is important to make efforts to prevent harassment from happening again.
Back to Table of Contents
SUMMARY
In this report, we have touched on the different types of harassment, their negative impact on companies, and the measures companies should take to deal with them. It is important for companies to create a working environment where harassment does not occur on a daily basis, and if it does occur, it is important to resolve it as soon as possible.
Please use the harassment training contents of "learningBOX ON" to inform your employees about harassment within your company. LearningBOX ON" is a service that makes it easy for companies to add essential training content to learningBOX, an e-learning creation and management system. You can easily design your own original learning courses by combining them with your company's in-house content.
Harassment training and compliance training content are available free of charge, so please take advantage of this service for your in-house training.
▼ We also recommend this one! Also read
Back to Table of Contents