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Report on Employee Training Survey by Industry - Manufacturing, Retail, Finance, Medical Care, and Municipalities

One of the main purposes of employee training is to increase productivity and corporate profits by improving the skills of employees. Due to social factors such as the declining birthrate and aging population, it is expected to become more difficult to secure a workforce in the future. In recent years, the need for employee training to strategically develop an organization's limited human resources has been increasing. LearningBOX therefore conducted a survey of men and women in their 20s to 60s working in manufacturing, retail, finance, medical care, and local government who have attended employee training. A portion of the survey results are disclosed in this article. The full report of the survey results, which provides hints for better training implementation, including issues that participants felt through the training and points that they consider important in training, can be downloaded from the link below. Survey Summary Survey method: Web-based questionnaire using monitors from General Research Corporation Survey targets: Among the registered monitors of General Research Corporation, men and women in their 20s to 60s who work in manufacturing, retail, finance, medical care, and local government throughout Japan. Number of valid responses: 1,086 (264 manufacturing, 191 retail, 199 financial, 218 medical care, 214 local government) *Number of valid responses per question is indicated by "n=". Date of survey: March 2, 2023 (Thursday) - March 6, 2023 (Monday) How to conduct employee training Q. In what format do you conduct employee training? (Single answer) In the industry as a whole, face-to-face stand-alone training accounts for more than 40%, while online stand-alone training is less than 10%, with face-to-face training being the main focus. More than 70% of those in the financial industry have experienced online training, including both online and face-to-face training, suggesting that the shift to online training is more advanced than in other industries. On the other hand, compared to other industries, the medical care industry mainly conducts face-to-face training. Back to Table of Contents Types of training courses you have attended Q. What types of employee training have you received? (Multiple answers) Compared to other industries, the financial industry has the highest percentage of respondents with over 60% having attended compliance training, while the medical care industry and municipalities have a higher percentage of respondents having attended job-specific training. Back to Table of Contents Extent to which training content is utilized in the workplace Q. Do you think the content of employee training is applied to your work? (Single answer) Around 70% of respondents in each industry answered that they "make use of the content of employee training in their work or make use of it a little," indicating that employee training has a certain effect on their work. On the other hand, 30% of the respondents in each industry did not feel that the training was effective. It is necessary to interview the employees about what kind of knowledge and skills they want to acquire, and review and improve the training content. Back to Table of Contents SUMMARY (1) Percentage of training format varies by industry While face-to-face training methods still dominate, the majority of training methods incorporate online. By industry, the trend toward online training can be seen in the financial industry. On the other hand, more than half of the respondents in the medical and nursing care industry still use face-to-face training, suggesting that some industries have yet to shift to online training. (2) Types of training are unique to each industry. In all industries, training is conducted mainly for new employees, mid-level employees, and managers, as well as for compliance training. Compliance training is prominent in the financial industry, which shows the reality of training unique to an industry that deals with "money" such as loans, asset management, and the sale of financial products. The full report, which includes survey results not published in this article, such as issues that participants perceived through the training and points of importance in the training, can be downloaded from the link below. We hope you will find it useful as ideas and hints for better employee training. Back to Table of Contents

How can AI Improve your Workplace Efficiency?
-Automating Content Creation-

The e-learning system "learningBOX" will have an "AI Assist" function linked to ChatGPT (scheduled for release on September 20, 2023). This is a feature that we hope you will take this opportunity to try, as it allows you to utilize AI easily and safely. For this issue, we asked learningBOX members to cooperate with us and experience "AI assist" firsthand. This article introduces an interview about "automatic generation of teaching materials (quiz and test generation). Click here to read the interview about "Report Analysis. What is "AI Assist" in learningBOX? We would like to reintroduce the AI assist function. Report Analysis...AI analyzes submitted reports based on model answers. Feedback comments are automatically generated to assist in the report grading process. Automatic generation of teaching materials (quiz/test generation, memorization card generation)...Quizzes and memorization cards can be automatically generated with a single click from videos and PDF materials uploaded to learningBOX, website URLs, etc. This enables time-saving question creation and report grading, which tend to be time-consuming, and assists in the smooth operation of online in-house training and school education. Back to Table of Contents Automatic generation of teaching materials (quiz and test generation)! Interviews We interviewed a member of the Information Security team. Torii, Project Manager, Specification Design Section, Product Planning Department and Information Security Team, Administration Department Before the interview, I would like to introduce a little about learningBOX's information security system. We have established an "Information Security Committee" for learningBOX's security system, and are continuously working on various security enhancements to ensure that our customers can use our services with peace of mind. Click here for detailed security measures In this case, we asked the participants to use the automatic generation of teaching materials (quiz and test generation) for a situation in which they were to create a test of understanding of the security handbook in an information security training program for all employees. Information security training is...one of learningBOX's new employee training and regular training programs, which includes about 50 contents such as documents, regulations, and procedures. The security handbook used in this training is updated once a year. Regular training is also conducted every year in conjunction with the update. What challenges have internal training staff had so far in creating educational materials? What challenges have you faced in the past when managing information security training? Torii: The Information Security Committee conducts training and comprehension tests once a year when the security handbook is updated. However, there was an opinion from within the company that the frequency of information security training should be increased a little more. However, I was currently working on security-related tasks in addition to my regular duties, so I was unable to find the time to increase the frequency of training sessions. I thought that if I could reduce the amount of time required to prepare the materials and tests, I would be able to solve the problem. The psychological burden of creating test questions is reduced as AI creates the base! How did you actually use the automatic generation of teaching materials (quiz and test generation)? What were the good points? Torii: I felt that it would reduce my workload because I don't have to come up with test content myself from scratch. However, there are still issues with the accuracy of the test questions created by the AI, so it will be necessary to make corrections by hand. Still, considering the increase in training frequency, it is difficult to create a number of tests by oneself, so having AI create the initial base will help reduce the psychological burden. It would also be nice to be able to present not only the test questions, but also the contents of the correct and incorrect answer choices. It's surprisingly hard to think of wrong answers. Torii: Yes, it is. It helps that it was a point that took quite a bit of time, such as trying to make subtle mistakes! ▼ Quiz/test generation is also so speedy! Is there anything else that could be improved by using AI Assist? Torii: Currently, we outsource the production of training materials and test questions related to the security handbook, but we have recently increased the number of members, and if we can use this automatic generation of teaching materials, I think it will be possible to bring the production in-house. If we are able to produce the materials in-house, we will be able to reduce costs. Automatic generation of teaching materials could also be used to disseminate internal rules! You have tried using it for information security training this time, but what other situations could you use the automatic generation of teaching materials? Torii: Regardless of information security, I think we can easily create tests when we want to inform people about company rules. For example, network-related issues or compliance. Because of my position, I am often consulted or asked questions by employees, and I thought that preparing a test for each internal rule would deepen the understanding of individuals and reduce the number of inquiries. What were your concerns and points for improvement? Did you have any concerns or areas for improvement after actually using the product? Torii: Currently, the automatic generation of teaching materials only allows you to select a single-choice question format, so it would be easier to use if there were more variations, such as sorting questions or fill-in-the-blank questions. It would also be great if we could choose the difficulty level of the quizzes/tests we create. For example, if we wanted to increase the frequency of information security training, it would be easier for trainees to learn if they could take a basic test at first and increase the difficulty level as they go through the training more frequently. Although it would be difficult to observe the difficulty level using AI, I think it would be possible to adjust the difficulty level if there are more variations in the question format. More to the point, it would be ideal to be able to create quizzes/tests that match the proficiency level of the students. I think this would be an even more practical function. As a point of concern, this time I tried to create a test with AI using PDF materials, but the accuracy of test generation differed depending on whether the original PDF data was Word or PowerPoint. In this case, I felt that Word was more compatible with AI. Specifically, what do you mean? Torii: For the security handbook, the original data was PowerPoint, but we converted it to PDF and created the test with AI. Actually, we also tried it on another document called the Information Security Procedures Manual. The original data of the Information Security Procedures Manual is in Word. When we converted it to PDF and then created a test with AI, the latter information security procedure document was more accurate in test generation. Perhaps, we felt that the AI could read the Word document more easily because it contained more information as a reading material, and the accuracy was also higher. On the other hand, PowerPoint, due to its characteristics, has many headings and illustrations, and the text is often expressed in a straightforward manner, which may reduce the accuracy of test generation. I see. That may be a new view. Finally, do you actually want to use this function in your business in the future? Torii: Yes, I do. I would definitely like to use it. It is difficult to think of and create test questions from scratch by myself, so I would like to wisely use the help of AI. Thanks to the automatic generation of teaching materials, I can now think positively about increasing the frequency of training. It's good to be able to achieve what I wanted to do but couldn't before. Back to Table of Contents SUMMARY In this issue, you have seen an interview with Torii about the automatic generation of teaching materials (quiz and test generation), how did you like it? He said that AI plays the role of assisting, and that it is essential for people to direct and correct the process. it would be wonderful if, by making good use of AI, we could solve one by one the problems that had not been solved due to manpower issues. Although there are still some issues to be addressed regarding the accuracy of the AI, we are confident that it will be useful as an assistant in online employee training, education, and human resource development, as was the case with Torii this time. We are now offering a free "Easy quiz generation by AI" service on the QuizGenerator page, which allows users to generate quizzes automatically by simply entering a short topic or a URL containing the content of the quiz they wish to create. Please enjoy the AI experience here as well until the release of the AI assist function in September. We also recommend this service! Also read Back to Table of Contents

How can AI Improve your Workplace Efficiency?
-Automating Employee Onboarding-

Recently, AI has been rapidly developing and many AI tools have been created, but are you using AI in your business? Many companies may still be concerned about the hurdles to using AI in their business operations from the viewpoint of security, such as information leakage. In such a situation, learningBOX Corporation will release a new function "AI Assist" for the e-learning system "learningBOX" that is linked to ChatGPT (scheduled for September 20, 2023). We hope you will take this opportunity to try this function as it allows you to utilize AI easily and safely. For this issue, we asked learningBOX members to cooperate with us and actually experience AI assist. In this article, we present an interview about "Report Analysis. Click here to read the interview about "automatic generation of teaching materials. What is "AI Assist" in learningBOX? First, let us briefly introduce the new "AI Assist" feature. Report Analysis...AI analyzes submitted reports based on model answers. Feedback comments are automatically generated to assist in the report grading process. Automatic generation of teaching materials (quiz/test generation, memorization card generation)...Quizzes and memorization cards can be automatically generated with a single click from videos and PDF materials uploaded to learningBOX, website URLs, etc. This enables time-saving question creation and report grading, which tend to be time-consuming, and assists in the smooth operation of online in-house training and school education. Back to Table of Contents Using "Report Analysis." Interviews We interviewed the following two members of the Support Section of the Sales Department. From left, Takashima (from Tokyo Branch Office), Kashiwabara (from Head Office) Interviews were conducted via an online connection between Tokyo and the head office. Assuming a customer support (CS) training situation for new employee training, we asked the participants to use "report analysis" for tasks from creating training questions to scoring. CS (Customer Support) training is one of the new employee training programs offered by learningBOX. It is a report assignment in which participants learn how they should respond as learningBOX customer support staff, based on actual customer inquiries. The report is submitted using the learning management system of learningBOX, and a senior employee grades each question and gives feedback. This is a difficult training program. What problems have scorers had with report assignments so far? What problems have you two had in grading reports? Takashima: When grading reports, I not only have to grade them as pass/fail, but also write feedback comments, but I had to create easy-to-understand sentences from scratch while adding hints so that the students could derive the answers themselves. This was difficult and time-consuming every time. In addition, each company member received more than 50 answers in total, and since I had to make pass/fail decisions and provide feedback on that volume in between work, before I knew it, I had a stack of reports waiting to be graded. Kashiwabara: The responses in the report were phrased differently from person to person, so it took time to check each one to make sure I was getting the points right. It used to take 5 minutes to grade one question, but it was reduced to 1 minute? How did you actually use the report analysis? What were the good points? Kashiwabara: First of all, I thought, "The age of AI has finally arrived! I thought (laughs). Putting that aside, I was glad that the AI automatically presents the similarity of the answers to the model answers and creates feedback comments so that I can immediately judge whether I have correctly filled in the correct points. This seemed to reduce the time it used to take me from five minutes to grade one question to a sensible one minute or so. For example, if there are 10 questions, I might be able to reduce the time from 50 minutes to 10 minutes. The feedback generated by the AI is also accurate, with such comments as "this sentence is missing" and "it is well written" for each point, so I have the impression that it can be used without problems as a basis for judgment. Also, if you check the "Analyze on receipt of report" box in advance, the AI-analyzed answers are already displayed when you open the scoring screen, which I thought was very convenient. If you check the "Analyze on receipt of report" checkbox, the AI analysis is already completed when you open the grading screen, which saves you time! Takashima: I also liked how easy it was to operate and how quickly I was able to create report assignments. Basically, all I had to do was add model answers to the normal flow of creating questions. I thought it was a time saver overall because it also showed the analysis quickly. As Kashiwabara-san said, the feedback sentences provided by the AI were also very accurate and helpful. For example, even if an answer lacks explanation, it will include specific advice in the text. It was very smooth because I could just copy the text and edit it. ▼The preparation of report assignments is also so speedy! ▼ Results screen with report analysis It could be used not only for in-house training, but also for various examinations and test preparation! You tried using it in the report grading scene of CS training this time, but what other situations could you use report analysis in? Takashima: In addition to universities, qualification schools, and in-house training, industries that require accuracy, such as the nursing care and construction industries, have report assignments after training, so it could be used in those situations as well. I also thought it could be used for other purposes, such as employment and promotion exams, as well as in test preparation. Kashiwabara: LearningBOX also has a diagnostic test function, but we sometimes receive comments from customers that it is difficult to create a diagnostic test. Certainly, it is difficult to create a diagnostic test from scratch unless you have studied statistics, etc. After using AI Assist, I feel that it is very good at analysis, so I thought it would be even more convenient if AI Assist was also included in the diagnostic test. What were your concerns and points for improvement? Did you have any concerns or areas for improvement after actually using the product? Kashiwabara: It may be improved in future modifications, but currently, the bottleneck may be that you can only enter up to 1,000 characters in response to a report assignment. For example, I felt it was not enough for a university report assignment. I also feel that there needs to be a basis for the "similarity to model answers" figure. This is because, if you answer the model answers as they are, you will naturally get 100%, but if you try to create some answers that are missing some wording from the model answers, the result is that many of them are around 85%. There was some variation in the numbers, and I thought it would be more convincing if I could objectively see what the percentages were based on. The percentage of correct answers is displayed as "similarity to the model answers." Furthermore, we also tested what would happen if we tried to give an answer that was better than the model answer, and the correct answer rate was 85%. This is because the AI compares the answer to the model answer, but if a person had graded it, this would be a point to be added to the score. In this regard, I felt it was safe to take the stance that "the AI is only an assistant". Also, there was a point where I thought I might be confused about the input format at first. The input format of how to submit the assignment, but please note that you cannot use the report analysis unless you select "text input". To use report analysis, select "Text Input" and then check the "Use AI Report Analysis (Beta) (Text Input Only)" checkbox! Takashima: In CS training, we often put URLs and images (screenshots) as hints for feedback on answers, so I would really like to see this evolve to be able to insert them! Would you actually like to use this feature in your work in the future? Kashiwabara: Yes, by all means! There are more than 50 questions in total in the LearningBOX and QuizGenerator report assignments, so it is quite hard to grade them while doing daily work. At this point, I feel that it is difficult to completely rely on AI to grade reports. However, it still saves a lot of time, so we definitely want to use it in the future. I am planning to use it in earnest during the CS training after I join the company in the summer! Back to Table of Contents SUMMARY In this issue, you have seen an interview with Takashima and Kashiwabara about report analysis. The good news is that by making effective use of AI with the viewpoint that "AI is only an assistant," it will be possible to efficiently perform tasks that used to take a long time! Although there are still some issues to be addressed regarding the accuracy of the AI, we are confident that it will be useful in assisting with the grading of report assignments. We are now offering a free "Easy Quiz Generation by AI" service on the QuizGenerator page, which allows users to generate quizzes automatically by simply entering a short topic or a URL containing the contents of a quiz. Please enjoy the AI experience here as well until the release of the AI assist function in September. We also recommend this service! Also read Back to Table of Contents
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Free Seminar] Archived Seminars for Local Public Officials

On Thursday, June 15, 2023, learningBOX, Inc. and three other companies co-hosted a free seminar for local government officials, "The Necessity of Human Resource Management for the Future of Local Government Employees: Finding Solutions to the Challenges of Declining Staff Numbers. The seminar was held in collaboration with three other companies. The seminar featured a lecture by Mr. Hiroshi Sasaki, former Director of the Civil Service Bureau of the Ministry of Internal Affairs and Communications, on the importance of human resource management in a society with a declining population and increasing burden on employees. Archived videos are also available for viewing, so please take this opportunity to view them if you are interested. (Archived videos are also available to non-government employees.) *Archived videos are subject to end without notice. Click here to sign up for archived streaming. If you would like to receive archived videos, please fill out the application form below. Application Form (You will be redirected to the website of CAPLAN Corporation) Seminar Outline 1 Date and Time: June 15, 2023 (Thursday), 13:30-15:30 *This seminar has been closed. Please use the archived streaming. 2 ContentsNecessity of Human Resource Management for the Future of Local Government Officials: Finding Solutions to the Challenges of Declining Staff Numbers 1 Keynote Speech: "Future Population Decline in 2040 and Future Image of Local Government Officials" by Hiroshi Sasaki, former Director General of Civil Service Department, Local Administration Bureau, Ministry of Internal Affairs and Communications 2 Seminar: "Human Resource Management for Future Staff Shortage Seminar: "Human Resource Management Solutions to Address Future Staff Shortages" by Yoshikazu Hirama, Executive Officer, General Manager of Talent Management Division, CAPLAN Corporation 3. Masashi Takemoto, General Manager, Public Dotank, Public Division, Pasona Inc. 3 Participation fee Free of charge 4 Co-sponsors This seminar is co-sponsored by the following four companies.  (in no particular order, titles omitted) ・PASONA CORPORATION ・CAPLAN Corporation ・Cao Navi Corporation ・learningBOX Co. Speakers】 Hiroshi Sasaki was born in 1961 in Hiroshima Prefecture, Japan. Graduated from Fukuyama High School affiliated with Hiroshima University and the University of Tokyo Faculty of Law. 1985 joined the former Ministry of Home Affairs. He served as Director of the Welfare Division, Vice Governor of Kagoshima Prefecture, Director of the Civil Service Department, Deputy Director-General for Regional Power Creation, Minister's Secretariat of the Ministry of Internal Affairs and Communications, and President of the University of Local Autonomy, Ministry of Internal Affairs and Communications. He has a wide range of knowledge on issues related to the local civil service system and the decline in the number of employees, including a contribution in "To Future Local Government Officials in Charge of the Local Government Official System" in the Local Autonomy Essay Collection commemorating the 70th anniversary of the enactment of the Local Autonomy Law.

Collaborative content with KaWaL Diagnostics, which enables visualization of young people's growth, is now available on learningBOX ON!

New contents have been added to "learningBOX ON," a service that allows users to add essential corporate training content to their learningBOX! The new content is an objective diagnostic tool for basic skills for working adults that enables visualization of the growth of young people, in collaboration with "KaWaL Diagnosis" (Kawar Diagnosis) by Change Co. ≫ Click here for more details about KaWaL Diagnostics × learningBOX. We would like to introduce some of the contents of this issue, so if you are in charge of human resources or employee development, please check it out. KaWaL Diagnostics x learningBOX KaWaL Diagnostics" is a questionnaire-type evaluation and analysis tool provided by Change that visualizes the abilities of young employees in comparative graphs and charts. By integrating "KaWaL Diagnosis" into learningBOX ON and building a platform that combines the services of both companies, we will strengthen our support for the training of young employees and other personnel in all types of companies and organizations. ≫ Click here for more details about KaWaL Diagnosis × learningBOX Back to Table of Contents What is "KaWaL Diagnostics?" KaWaL Diagnosis" is a questionnaire-type evaluation and analysis tool provided by Change. It diagnoses the "three abilities (action, thinking, and teamwork)" and "12 ability elements" of the "basic skills for working adults" advocated by the Ministry of Economy, Trade and Industry, from the perspective of both the individual and the person in charge of training. Diagnostic results are compiled into comparative graphs and charts, making it possible to visualize the abilities of young people. Reference] Basic Skills for Working People (METI/Ministry of Economy, Trade and Industry) Evaluation and analysis tools that use specific behavioral standards (performance standards) as a scale minimize blurring caused by subjectivity and realize objective diagnosis. By conducting the diagnosis multiple times, such as after the employee has been offered a job, after joining the company, and at the end of the first year, strengths, weaknesses, growth issues, and differences in perception between the employee and the person in charge of training can be analyzed and used for the employee's "future personal development and career formation". Back to Table of Contents Some of the Functions Supervisor Evaluation KaWaL diagnoses are not only subjective, but also highly objective, as they are conducted from the perspective of the supervisor (person in charge of training). By having the supervisor evaluate the employee using the same items as the employee himself/herself, gaps in perception of abilities can be visualized and appropriate training can be provided. Comparison over time Since the results can be compared with those of past diagnoses, changes in ability can be visualized and used as material for training and human resource allocation. Not only individual but also organizational averages can be analyzed over time. By visualizing the growth process through multiple diagnoses, it is possible to regularly check whether the abilities that need to be developed are really being acquired, and to link this to the next action. Back to Table of Contents How to Use Any user registered on learningBOX can view the free training content on learningBOX ON. Through this collaboration, users will be able to further utilize the free and paid content of KaWaL Diagnostics to build an efficient training program suited to their needs. Here we introduce how to use KaWaL Diagnostics x learningBOX. For those who already use learningBOX (1) Log in to learningBOX ②Go to "Contents Management (3) Press the "+" icon for content management (4) Select "learningBOX ON" > "KaWaL Diagnosis" > "Free Trial Course" in the menu. (5) "KaWaL Diagnosis" will be added to the course list. New Registration If you have not yet registered with learningBOX, you can use almost all functions (excluding paid options) for free and indefinitely for up to 10 people, so please try it out. ≫ Click here to register for free. If you are a new registrant, "KaWaL Diagnostics" is already registered in the course list when you log in, so you can use it immediately. Paid content is also available for KaWaL diagnostics, see here for details. Back to Table of Contents SUMMARY We have introduced the new learningBOX ON content "KaWaL Diagnosis x learningBOX. We hope that you will utilize the combination of your own learning contents and KaWaL Diagnosis for the development of young employees. In addition, learningBOX ON also offers other content that can be used for free employee training, such as compliance training and information security training. You can easily design your own original learning courses by combining them with our in-house content, so please take advantage of this service for your employee training. We also recommend this page! Also read Back to Table of Contents
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Revision on June 14, 2023] Revision of learningBOX Terms of Use

May 17, 2023 Dear Customer Notice of Revision of LearningBOX Terms of Use Thank you for using learningBOX. The following revisions have been made to the learningBOX Terms of Use. We apologize for any inconvenience caused before and after the revision date, and appreciate your understanding. The following is a summary of the changes 1 Date of revision and effective date: Wednesday, June 14, 2023 2 Revised Terms: learningBOX Terms of Service 3 Main changes: The registration of users other than the owner in the use of learningBOX (hereinafter referred to as "members") and the notification and consent of the members regarding the handling of personal information by learningBOX Corporation. Registration of users other than Owners (hereinafter referred to as "Members") in the use of learningBOX, and the notification to and consent from Members regarding the handling of personal information by learningBOX Corporation. The change of the service suspension clause and the compliance clause. The Company added a liability provision regarding the use of machine translation by Google, and added Google's disclaimer. Please click here for details (this link will be closed after the effective date). 4 Notes For users of the Free Plan (free plan), please note that users (registered members) will not be able to log in if the owner-manager does not agree to the new terms and conditions after the effective date. For those who have signed up for a paid plan, the service can be used as usual regardless of the classification of the owner-manager or users (registered members). If you have any questions regarding the revised terms and conditions, please contact us at the following e-mail address. sales-team@learningbox.co.jp
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